Lead Patient Support Specialist

Overview Direct, supervise and coordinate the activities of a patient support team. Responsibilities Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners. Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. Assist patients with their daily living activities and administer basic health care or treatments. Participate in therapeutic or recreational group. Oversee admitting and discharging. Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. May provide transportation for patients as needed. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Qualifications High School diploma or equivalent required. Associate's or Bachelor's degree in human service field from an accredited college or university preferred. Two or more years’ experience with the population of the facility in a patient support role required. One or more years’ experience as a lead or previous supervisory experience required. CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. May require a valid state driver's in facilities where transporting patients is an essential function. We are committedtoprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws. #J-18808-Ljbffr