On-Site Field Technician (Solutions Camera/AV)

Job Description

Job Description

About the Role:

We are looking for a motivated and detail-oriented  Field Technician to support the deployment of AI-powered computer vision systems in healthcare and industrial environments. In this role, you will work closely under the guidance of a Senior AI Field Engineer and with customers to help with system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work.

This is an ideal opportunity for someone early in their technical career who wants exposure to real-world AI applications, system deployments, and the physical infrastructure behind modern vision-based solutions.

Role Responsibilities:

Operational planning & scheduling ownership: Design and manage technician scheduling,

routing, capacity planning, and coverage models to meet customer needs and requirements.

• Systems analysis & consulting: Partner with customers and internal stakeholders to gather

requirements and define functional specifications for software-driven camera/AV deployments

(workflows, visibility, deployments, analytics, alerting, reliability).

• Supervise and lead: Oversee planning through execution of deployed AI systems with our

technician installers and partners.

• Solution design: Design end-to-end camera system configurations, including visibility layout,

network/service dependencies, and integration points

• Software configuration & implementation: Configure and validate application components

(e.g., VMS/NVR software, edge services, management tooling, device provisioning services,

according to defined specs.)

• Testing & verification: Create and follow through on test plans to validate functionality and

performance (connectivity, stream quality, latency, failover, monitoring/alerts, security

hardening), and document results.

• Documentation: Produce and maintain technical documentation for customer dedicated

deployments, including camera layout-mapping systems, system design notes, configuration

baselines, runbooks, and deployment/validation procedures for repeatability and support

handoff.

• Cross-functional feedback loop: Provide structured feedback to Product/Engineering,

management, and leadership on continuous improvement of deployment tooling and product

reliability.

Requirements

4+ in a technician or software/systems administration, solutions engineering, planning/ deployment role

(camera/AV/security domain experience is a plus).

• Strong proficiency with networking for software systems (TCP/IP, routing/VLAN concepts, DNS,

DHCP, firewall rules, RTSP/ONVIF concepts where applicable).

• Ability to troubleshoot using logs/metrics, command line tools, and structured root-cause

analysis.

• Experience with Linux and/or Windows administration and service configuration.

• Ability to read and produce technical documentation, diagrams, and implementation runbooks.

• Strong customer communication skills (requirements discovery, explaining tradeoffs,

documenting decisions).

• Comfortable with travel for on-site implementation and validation as needed.

Benefits

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.