Housekeeping Supervisor

Housekeeping Supervisor

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms and public areas meet Hilton brand standards and cleanliness expectations. This role supervises room attendants, housepersons, and laundry staff while ensuring productivity, quality control, and adherence to safety and operational procedures.

This position plays a critical role in maintaining room readiness, supporting occupancy demands, and driving accountability across the housekeeping team.

The Housekeeping Supervisor role is ideal for someone who:

• Has strong attention to detail and a commitment to cleanliness and quality standards
• Demonstrates leadership and enjoys training, coaching, and developing team members
• Is organized, efficient, and able to manage multiple priorities in a fast-paced environment
• Takes ownership of results, including room readiness, inspections, and team performance
• Leads by example and maintains a positive, professional presence on the floor

Duties and responsibilities include:

• Supervising daily housekeeping operations, including room attendants, housepersons, and laundry staff
• Assigning boards and workload based on occupancy, departures, arrivals, and operational priorities
• Inspecting guest rooms, public areas, and back-of-house spaces to ensure compliance with Hilton cleanliness and brand standards
• Ensuring accurate room status updates and alignment between housekeeping and front desk
• Monitoring productivity, staffing levels, and labor efficiency to meet operational goals
• Training, coaching, and supporting team members to ensure consistent performance and adherence to standards
• Ensuring compliance with safety, sanitation, and chemical handling procedures
• Managing inventory of linens, supplies, and equipment while controlling costs and minimizing waste
• Overseeing Lost and Found procedures, ensuring items are properly logged, secured, and returned to guests promptly
• Responding to guest requests and service recovery situations in a timely and professional manner
• Maintaining clear shift-to-shift communication through logs and reporting tools
• Supporting quality assurance initiatives and preparing for brand inspections and audits
• Leading by example in maintaining cleanliness, organization, and professionalism throughout the property
• Assisting with cleaning rooms or public areas as needed to support operational demands
• Performing additional duties as assigned by management

Position requirements include:

• Must be able to communicate effectively in English, both verbally and in writing
• Previous housekeeping experience required; supervisory experience preferred
• Ability to stand and walk for extended periods throughout the shift
• Ability to lift up to 40 pounds regularly
• Ability to bend, stoop, reach, and move throughout the property as needed
• Strong organizational and leadership skills
• Ability to work flexible schedules, including weekends and holidays

Equal Opportunity Employer

Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.