Retail Sales Associate

Position Summary The primary responsibility for all positions with Matts’ Ace Hardware is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements. Essential Duties and Responsibilities Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked. Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details. Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management. Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc. Restock merchandise displays as needed, watch end caps and side wings. Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager. Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers. Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question. Maintain awareness of all promotions and advertisement so you can tell customers about special sales. Always wear your radio and headset in order to effectively communicate with other associates or management. Required Knowledge, Skills and Abilities Able to communicate professionally with customers and team members Skilled at providing prompt, friendly and attentive customer service Strong organizational skills with a passion for details Willing to learn all areas of the store and help train others Proven track record of being a team player Knowledge and experience of various departments is strongly desired. A continuous pattern of regular and prompt attendance is required. Availability must be flexible including evenings, weekends and holidays. Bilingual (Spanish) verbal and written communication skills strongly preferred Physical Requirements Ability to stand for an extended period of time, walk, reach, and bend to perform job duties Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth Job responsibilities may change based on the needs of the business. #J-18808-Ljbffr