Department Assistant

Job Description

Job Description

Rehabilitation Services Department Assistant - Full-Time Days FLEXCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. A Rehabilitation Services Department Assistant is responsible for performing clerical duties to support the administrative functions of the Rehabilitation Department. Their job duties include greeting patients and visitors in a friendly manner, scheduling and registering patients, answering the phones, managing voicemail messages, collecting patient co-pays & coinsurances, administering paperwork and chart preparation, assisting with daily clinic cleaning, and other duties and responsibilities as required. The individual in this role must work onsite at various locations as required, and be flexible to work all shifts including opening and closing any of our clinics.Roles and Responsibilities:Serve the patient: new patient registration, scheduling new and recurring patients in current HER. collect applicable co-pays/co-insurance, provide patient evaluation appointment reminder calls, set up patients for recurring appointment remindersEnsure clinic operates effectively: opening and closing, phone and voicemail management, operate fax/copier unit, scanner and credit card machines, maintain temperature logs, maintain waiting room cleanliness, clean/sanitize treatment rooms, tables, and equipment and document same, utilize reports to help department and system management with data re: denials, revisits, correct and timely filing, etc.Flexible in assuming other appropriate responsibilities not noted above as required.Required Skills and Experience:Education: High School Diploma or GEDExperience: 1 Year of Front office experience preferredStrong Oral and Written Communication SkillsStrong Attention to DetailProficiency with Computers and Data EntryMust complete yearly mandatory safety in-services and/or trainingsMust complete yearly Healthstream e-Learning CoursesMust adhere to patient safety "Red Rules" and infection prevention policiesStrong team player willing to learn new skills, and help colleagues when neededPreferred Skills and Experience:Front office experience in a medical setting preferredUnderstanding of basic medical terminology preferredPhysical Requirements:Able to sit and/or stand long periods of time during shift; requires manual dexterity and good eye-hand coordination. Able to perform light lifting, up to 20 pounds.Location and Travel Requirements:Location: Onsite at Various Rehabilitation Clinics throughout Cayuga Health System, including (but not limited to) 10 Brentwood Drive, Ithaca, NY 14850, 310 Taughannock Blvd, Ithaca, NY 14850, and 10 Main St Cortland, NY 13045. Shift: Full-Time - Days/Evenings, Flex - Clinic Hours are M-Th 7am-6pm; Fri 7am-4pm. Schedule may vary to support the opening and closing of our clinics. Schedules are assigned in advance, but flexibility is required.Travel: 5%-15% Local Travel can be expected in this role to cover the aforementioned Rehabilitation Clinics within Cayuga Health SystemPay Range Disclosure:Standard Rate of $18.50 to $24.00 per hour plus benefitsCayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at View email address on ziprecruiter.com certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.