Quality Improvement Consultant I

Job Title

Provides consultant expertise and leadership to teams for better outcomes. Supports BSWH strategy to deliver high-quality, safe care. Achieves excellence by following regulatory statutes, policies, and procedures.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Essential Functions of the Role

• Serves as an internal consultant for quality and patient safety initiatives and small to medium scale projects through BSWH.
• Facilitates, coordinates, and manages projects for quality improvement teams, strategic planning sessions, and other meetings and committees as needed.
• Coaches and mentors teams and managers in the provision of quality, patient safety and other regulatory issues.
• In partnership with teams and managers, develops indicators and finds improvement opportunities. Monitors and evaluates care quality based on evidence, regulations, and data testing.
• Identifies regional, system, and industry best practices, providing feedback to managers and team members.
• Provides subject matter expertise and comprehensive measurement testing for quality improvement initiatives across the organization.
• Prepares and submits timely reports on work team progress to stakeholders. These reports include progress, potential barriers, lessons learned, and related topics for all strategic improvement priorities.
• Works with staff to use audit strategies, data extraction, observation, surveys, focus groups, or other tools to improve care and service quality.
• Participates in design, development, and implementation of facility learning forums.
• Participates in unit and/or facility huddles.
• Helps the ZERO Harm rounding process as directed by leadership.
• Stay aware of the latest developments, advancements, and trends in quality improvement reporting and testing. Attend seminars and workshops, read professional journals, and participate in professional organizations.

Key Success Factors

• Extensive knowledge of tools and techniques of quality performance measurement and data testing
• Extensive knowledge of Texas, Joint Commission and CMS standards
• Extensive knowledge of trends, developments, and research in providing high-quality safe care
• Skilled facilitator, coach, consultant, influencer, management and strategic thinking skills
• Skilled in the use of computers, and related software applications
• Exceptional verbal, social and written communication skills
• Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, regulatory issues
• Able to work collaboratively and effectively with a wide range of stakeholders, and across organizational lines and teams
• Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives
• Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective actions and/or mitigation
• Able to work alone or with varying levels of direct or indirect supervision and guidance
• Able to appropriately prioritize tasks to meet desired deadline
• Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred
• Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

PREFERRED QUALIFICATIONS

• Experience with Stroke or Chest Pain Programs

MINIMUM QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience