Employee Connect Officer

Bayside Health Bayside Health is a public health service delivering high- quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. Fixed Term Full Time (80 hrs/fn) – 12 month role until May 2027 HS3 Classification Located at The Alfred – moving to Moorabbin late May 2026 About The Role Employee Connect is a small but fast-paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health. The role includes processing staff queries, employment contracts, termination documents, changes in conditions, and other relevant HR changes, as well as ownership of relevant policies and processes to support these activities. Key Functions Provide exceptional customer service to both internal and external customers using available resources Handle onboarding, internal transfers, and contract variations Utilise multiple systems and platforms to perform your role Answer inbound calls and emails relating to Payroll/Human Resources matters and resolve callers’ queries or provide information Complaint handling The Successful Candidate Will Have Previous exposure or a keen interest in Payroll and HR-related matters (desirable but not essential) Proven customer service experience in a high-volume phone and email environment Ability to learn new systems and processes Excellent communication skills, both verbal and written Exceptional interpersonal skills and a strong team player Patience and resilience with a genuine desire to support customers while delivering an outstanding experience Proven data entry skills Ability to adapt to change Complaint-handling skills Experience working to KPIs Previous exposure to SAP SuccessFactors (desirable but not essential) Benefits Salary packaging & novated leasing through Maxxia On‑site car (subject to availability) and bike parking opportunities, deducted pre-tax Fantastic on‑site fitness facilities at The Alfred through ProSport health and fitness Childcare services at The Alfred managed by KU Children’s Services We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. #J-18808-Ljbffr The Alfred Foundation