Systems Analyst / Help Desk Analyst

I S T N INC

Job Description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
Troubleshooting ability
Active Directory and Office 365 account management (create, disabled, Password resets)
Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
Support Microsoft Teams, Zoom, WebEx
Install and provisioning Windows client OS
Mapping Printers and Network Drives
Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
TCP/IP knowledge to troubleshoot basic problems on LAN
Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
Maintaining IT team support documentation
Being able to follow instructions and collaborate with Co-workers

Qualifications:

Bilingual is a plus - English and Spanish Ability
Certifications are a Plus.
Desired Qualifications 3+ years’ experience in a technical support
Previous experience in IT, computer science, or other related fields
Strong problem solving and critical thinking skills
Ability to learn new technologies quickly
College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;

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Vacancy posted 9 days ago

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