Hotel Room Attendant FT

Job Description

Job Description

Reports to: Housekeeping SupervisorJob Summary: Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the property.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.Ensures complete guest satisfaction.Provides clean guestrooms on an average of 28 minutes per room or less.Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms as well as vacuuming carpeted areas in rooms.Responsible for emptying guestroom wastebaskets and debris left behindCleans and disinfects all high touch point areas in room to include but not limit to windows, mirrors, door panels, light switches, remote drawers.Cleans and disinfects all bathroom area with appropriate chemicalsReplenish guestroom amenities and supplies, i.e., tissue, soaps, shampoos etc.Replace and refresh all linen in guest rooms.Responsible for ensuring that Quality Standards and Service are maintained according to property, expectations.Develops a critical eye for detail and perfection.Takes responsibility for security of guestrooms and its contents.Reports any lost or personal belongings left behind by guests.Assists in the departmental training efforts.Assists in laundry, public areas or houseperson as needed.Demonstrate and promote KLECH core values and MAD skillsManage and maintain security of confidential information entrusted to position.Attend and satisfactorily complete all required training as assigned.Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.Perform other duties as assigned.Minimum Requirements to Qualifications: Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.Understand basic standards as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.Ability to stand, walk, bend, reach and move continuously to clean rooms.Ability to push or lift heavy loads weighing up to 50 pounds as the position requires continuous transportation of laundry to and from guest rooms.Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.Strong communication skills in English both written and oral. Spanish or other language skills a plus.Other Criteria:Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.Skills and Abilities: Ability to work independently with minimal supervision.Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.Ability to work under pressure in a fast paced, stressful environment.Ability to meet multiple deadlines and multi-task.Ability to have strong critical thinking, analytical and guest service skills.Must possess a positive attitude with strong organizational and leadership qualities.Ability to add, subtract, multiply and divide in all units of measure.Ability to define problems, collect data, establish facts and draw conclusions.Ability to understand complex instructions and material.Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.Ability to maintain confidentiality.Ability to follow and comply with established Casino guest service programs.Physical Demands:While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.The team member must be able to concentrate for prolonged periods.Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.The team member must be able to communicate effectively in person or using telecommunications equipment.The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.Frequently lift and/or move up to 30 lbs.Work Environment: Normal office setting and casino floor.Frequent walking and standing in a smoke filled environment and frequent contact with the general public.Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.Extended hours and irregular shifts may be required including nights, weekends and holidays.Must be able to perform under pressure and work long hours under stressful conditions.May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.Travel may be required to perform one or more essential functions of this position.Conditions of Employment:Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.Must be able to provide authorization to work in the United States.Must be at least 18 years of age.Must have access to reliable transportation to commute to and from work.Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.