Records Specialist 1

Salary: $40,685.00 - $60,714.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-52239-47611
Department: Department of Corrections
Division: CR Ppltn Mgmt Div
Opening Date: 06/29/2026
Closing Date: 7/12/2026 11:59 PM Eastern
Job Code: 47611
Position Number: Multiple positions may be filled from this posting.
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST04
Bureau / Division Code: 00110672
Bureau / Division: Population Management Division
Worksite Address: Riverfront Office Center
Worksite Address: 1101 South Front Street, 5th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17113
Contact Name: Heather Shenenberger
Contact Email: View email address on click.appcast.io


THE POSITION
As a Records Specialist 1 with the Department of Corrections (DOC), you will help keep vital information flowing smoothly to support strong and effective operations. This role gives you the chance to work with detailed records and team up with committed staff across the agency. You will have a direct impact by making sure data is accurate and current. Step into this opportunity to contribute to a dynamic organization and build your professional strengths.
DESCRIPTION OF WORK
This position focuses on reviewing and maintaining criminal history and sentencing information to support accurate inmate records. The work involves research, analysis, and documentation to ensure proper handling of case information. As a Records Specialist 1, you will perform the following duties:

• Record Review: Review criminal history records and verify details from multiple sources
• Data Research: Analyze arrest data, sentencing documents, and legal reports
• Information Entry: Enter accurate and complete information into required systems
• Sentence Work: Compute, review, and update sentencing and recommitment information
• Communication Tasks: Respond to inquiries and prepare reports or affidavits as needed
• File Maintenance: Maintain organized inmate records for timely access

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. You will report to the office on Tuesdays and Thursdays. Telework is subject to the approval of supervisor after the successful completion of your probationary or training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
  Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of clerical or correctional custodial experience; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


How many years of full-time clerical or correctional custodial experience do you possess?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How much college coursework have you completed, in any field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more
• 30 but less than 60 credits
• Less than 30 credits
• None

04


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

05



WORK BEHAVIOR 1 - ANALYZING INFORMATION
Reviews and analyzes inmate files including medical records, dispositions, sentence records, and court orders to assist in the determination of their accuracy and communicates findings in order to make adjustments or corrections to files.

Levels of performance

Select the Level of Performance that best describes your claim.

• A. I have experience reviewing and analyzing documents to determine their accuracy. I was responsible for communicating my findings and making any necessary adjustments or corrections.
• B. I have experience reviewing and analyzing documents to determine their accuracy. I was responsible for communicating my findings to someone else who made any necessary adjustments or corrections.
• C. I have successfully completed college-level coursework related to data analysis or analytics.
• D. I have NO experience or coursework related to this work behavior.

06


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience reviewing and analyzing information for accuracy.
3. Your experience making adjustments to information.
4. Your specific duties and level of responsibility.

07


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

08



WORK BEHAVIOR 2 - CUSTOMER SERVICE
Interacts with inmates, the public, or other personnel to gather information and explain rules, regulations, policies, and criminal history information. Provides appropriate responses to inquiries and refers individuals to the appropriate area for assistance as necessary.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience receiving customer inquiries. I was responsible for answering questions and providing technical information as necessary.
• B. I have experience receiving customer inquiries. I was responsible for answering general questions, but referred customers to someone else for responses to technical questions.
• C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.
• D. I have NO experience or coursework related to this work behavior.

09


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience answering questions and providing technical information.
3. Your specific duties and level of responsibility.

10


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

11



WORK BEHAVIOR 3 - DOCUMENT MANAGEMENT
Maintains inmate files for compliance with applicable laws and regulations and tracks appeals, misconducts, and grievances in electronic databases and paper case files. Updates inmate files with all corresponding legal documents when necessary and files appropriately. Ensures files contain all legally required documentation.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience maintaining databases, documents, and files. I was responsible for ensuring all required documentation was present and obtained missing documentation for the files.
• B. I have experience maintaining databases, documents, and files. I was responsible for ensuring all required documentation was present; however, someone else obtained missing documentation for the files.
• C. I have successfully completed college-level coursework related to electronic records management, documents management, records retention, record keeping, information confidentiality, records management, or business law.
• D. I have NO experience or coursework related to this work behavior.

12


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience maintaining databases, documents, and files.
3. Your specific duties and level of responsibility.

13


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

14



WORK BEHAVIOR 4 - RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting information related to inmates' criminal history and identification records. Researches files and coordinates information from other personnel to prepare for special projects and reports as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
• B. I have experience retrieving specifically requested records and files from a single records location.
• C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
• D. I have NO experience or coursework related to this work behavior.

15


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience researching records and files.
3. The sources from which you retrieved information.
4. Your specific duties and level of responsibility.

16


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question