Hearing Support Training Officer

About the Office The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We ensure every person has a chance to present their case and receive a clear, timely decision. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more on the ODJFS BSH webpage. What You Will Do Create, update, and maintain training materials including manuals, presentations, desk aids, e‑learning modules, and reference documents to ensure alignment with current BSH policies and procedures. Deliver comprehensive training for new BSH employees, providing role‑specific instruction across hearing support staff processes, including request initiation, pre‑hearing resolution, scheduling, reinstatements and closures, compliance, and quality control review. Train staff to use the Hearing and Appeals Tracking System (HATSX), Ohio Benefits Worker Portal (OB), Statewide Automated Child Welfare System (SACWIS), Support Enforcement Tracking System (SETS), and Tableau production dashboards. Conduct refresher and re‑training sessions to keep staff current with changing policies, procedures, and regulatory requirements. Facilitate engaging training sessions using effective adult‑learning strategies and instructional best practices. Perform quality control reviews of employee work to assess compliance with standards, identify training gaps, and recommend corrective actions; provide coaching and feedback based on review findings. Serve as a knowledgeable resource to BSH staff by answering questions, clarifying procedures, and offering guidance on best practices. Recommended Skills Good customer service and interpersonal skills. Excellent verbal and written communication. Comfortable with public speaking and presenting to an audience, in person and/or virtually. Knowledge of Microsoft Office software (Word, PowerPoint, Excel, Teams, Outlook). Experience with eLearning training development software (Adobe Captivate, Articulate 360, Lectora). Qualifications Option 1 – Minimum qualifications: 6 courses in human resources, education, sociology or psychology OR 18 months experience in preparing informational or instructional programs. 18 months training or experience in public speaking or effective communication skills. 3 months training or experience in operating audiovisual equipment. Option 2 – Equivalent class qualifications as specified above. Schedule and Hours Full‑time position. Standard workdays are Monday through Friday, between 7:00 a.m. and 6:00 p.m. Location This position reports to the James A Rhodes State Officer Tower – 30 E. Broad Street, Columbus, OH 43215. Travel Occasional travel within the state of Ohio. Pay Information State of Ohio OCSEA Pay Schedule, Pay Range 31. Step 1 (current) salary is $27.92 per hour. Salaries progress through the range annually after six months. #J-18808-Ljbffr Ohio Department of Job and Family Services