National Accounts Coordinator

Job Description

Job Description

Our Story 

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with us for over 10 years! 

• Experience an inclusive company culture.
• Benefit from training and development and competitive compensation.
• Enjoy unparalleled benefits & wellness (we mean really good)!.
• Take part in our 401k with a generous match.
• Discover career growth and transfer opportunities.
• Share in company ownership.
• Be recognized through our
  employee recognition program.

We are looking for a National Accounts Coordinator to join our team! This position is the liaison between Operations, Customers, and IT, assisting with business data requirements for the National Accounts team. You'll also be responsible for assisting in growing new accounts based on developing standard operating procedures, reporting, and a variety of data and systems. If you like a challenge and have analytical skills to find efficient and effective solutions, let's talk.

• Analytical & Business Intelligence:
  • Assist with Business Intelligence and analytical support.
  • Create performance scorecards and other routine required reporting for stakeholders.
  • Support with RFP data and analytical support for our team and offices.
  • Develop KPI reporting based on business requirements.
  • Work with developers in designing and supporting dashboards based on customer KPI requirements.
  • Assess business process and system inefficiencies.
• Customer & Relationship Management:
  • Identify innovative ways to increase customer satisfaction.
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
  • Work with customers as needed to balance their needs with what ALC can offer.
  • Stay current with customers and the Transportation and Logistics industry to identify business needs and potential.
• Operations & Reporting:
  • Build loads and update files.
  • Verify scheduled appointments are being met by offices.
  • Ensure drivers are tracking on the ALC App.
  • Update customer's systems and critical information.
  • Analyze and dispute customer scorecards.
  • Review and monitor reports in Power BI and ALX.
  • Update active load information into the system for the shipper and carrier tracking.
  • Support billing needs.

• You are a self-motivated, enthusiastic team player who excels in a fast-paced environment.
• You have excellent and effective communication skills.
• You have a strong customer service orientation and an excellent work ethic.
• You have the ability to quickly process information and make decisions.
• You possess excellent time-management skills with the ability to multitask.
• You are highly organized and detail-oriented.
• You have the ability to work well under pressure in a fast-paced environment.
• You work well independently and in team environments.
• You have an attention to detail balanced with the ability to see the big picture.

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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