Team/Shift Leader

Senior Team Leader

Chick-fil-A Foxborough – Patriot Place

Experience Requirement

Applications without leadership experience will not be considered. Minimum 1 year prior experience with in food service as a Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, or Assistant Manager is preferred.

About the Role

A Senior Team Leader is a high-capacity operational leader responsible for driving execution, accountability, and measurable results.

You are expected to be:

• A leader first and foremost - lead with purpose
• A standard-setter, not a negotiator of expectations
• A protector of culture through accountability

A Team/Shift Leader understands that servant leadership includes hard conversations, consistent enforcement of standards, and disciplined execution of systems.

Systems & Accountability

Team/Shift Leaders are fully responsible for implementing and enforcing:

• Chick-fil-A policies and procedures
• Operational Excellence standards
• Core 4 & Winning Hearts Every Day

This includes:

• Documenting coaching and disciplinary action in real time
• Tracking performance trends
• Following progressive discipline properly
• Protecting the business through consistent documentation

Failure to execute systems consistently is failure to lead.

Financial & Operational Ownership

Team/Shift Leader must understand and be accountable for:

• Labor percentages and deployment strategy
• Productivity benchmarks
• Inventory management awareness
• Drawer accuracy and cash handling standards
• Sales awareness and throughput
• Shift-level profitability impact

This position requires someone who understands that leadership decisions directly impact:

• Financial performance
• Guest experience
• Team morale
• Brand reputation

You will be expected to know the numbers and manage accordingly.

Position Type

Full-Time or Part-Time

Starting at $20.00 + per hour (commensurate with experience)

Team/Shift Leader Responsibilities

Opening or closing availability required

• Lead daily operations in a high-volume, fast-paced restaurant
• Supporting and operating on position during peak hours to meet metric goals of Speed of Service, Sales, and OSAT
• Drive labor efficiency while maintaining service excellence
• Hold team members accountable to policy and standards
• Lead shift planning and deployment strategy
• Conduct daily huddles with clarity and direction
• Serve as key holder; open and/or close restaurant
• Count drawers and finalize day accurately
• Execute and enforce all checklists and procedures
• Address performance issues immediately and document
• Coach team members toward measurable improvement

Qualifications & Requirements

• Minimum 1 year food service leadership experience preferred
• Experience leading large teams
• Proven history of measurable operational success
• Strong understanding of labor management
• Understanding food cost and waste
• Comfortable enforcing policy without hesitation
• Strong communication skills
• Reliable transportation
• Ability to thrive in a high-expectation environment

Preferred Qualifications

• 2+ years experience leading in a high-volume restaurant

About Chick-fil-A

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.