Entertainment Supervisor (Full-time)

Job Description

Job Description

Description:

The Entertainment Supervisor oversees the daily operations of entertainment programs, performances, and special events at Morgan's Wonderland. This role leads entertainment team members, ensures the successful execution of shows and events, and maintains high standards of safety, quality, and guest service. The Entertainment Supervisor works closely with park leadership to deliver engaging, inclusive, and memorable experiences for all guests.

Job Responsibilities

• Manage the planning, scheduling, and execution of entertainment programming, special events, seasonal activations, and guest engagement initiatives.
• Oversee entertainment venues, productions, technical systems, equipment, costumes, and related assets to ensure quality, safety, and operational readiness.
• Lead, coach, develop, and evaluate entertainment team members while supporting recruitment, onboarding, training, and performance management efforts.
• Ensure compliance with all safety, accessibility, operational, and risk management procedures within entertainment and event operations.
• Monitor operational performance, guest feedback, and key metrics to identify opportunities for continuous improvement and enhanced guest satisfaction.
• Collaborate with leadership and cross-functional departments to support park-wide initiatives, special events, and seamless guest experiences.

What it Takes to Succeed

• Minimum of two (2) years of experience in entertainment, live events, theme parks, recreation, hospitality, or a related field required.
• Previous supervisory, leadership, or team management experience preferred.
• Demonstrated ability to lead teams, manage multiple priorities, and make sound decisions in a fast-paced environment.
• Working knowledge of live entertainment operations, including show production, event coordination, and basic audio/visual or technical theater systems preferred.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and special events, with a strong commitment to safety, accessibility, and the mission and values of Morgan's Wonderland.

WORKING CONDITIONS:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.?

• Frequent standing, walking, bending, and twisting upper body for long periods of time.
• The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions.
• Must remain alert with no lapses of consciousness.
• Continuous requirement for professional demeanor and appropriate park staff attire.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.