Hotel Front Desk Manager

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Compensation:

$65,000 - $70,000 yearly

Responsibilities:

• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Compile occupancy reports and financial information for the general manager
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications:

• 1 year of previous experience working in the hospitality industry
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Showcase exceptional multitasking, communication, and management skills
• Applicants must have a high school diploma or GED
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field

About Company

As downtown Chicago’s first hotel to receive the Silver LEED (Leadership in Energy and Environmental Design) certification, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle. Elements of earth, wind, water, and fire create an immediate sense of relaxation and well-being, lending a stylish yet cozy feel.

We offer a competitive benefits package designed to support your health, financial well-being, and professional growth, including:

• Employee Hotel Discounts
• Up to 90% employer-paid medical coverage
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 7 paid holidays (6 fixed, 1 floating)
• Employee Referral Bonus Program
• Recognition & Incentives Program
• Commuter Assistance
• Voluntary benefits (including pet insurance)
• Duolingo Premium Account
• Training & professional development opportunities