Disaster Recovery Case Manager

Job Description

Job Description

Department: DHQ Program Department
Supervisor: Community Assistance Center Program Services Director
Position Title: Disaster Recovery Case Manager
FLSA Status: Non-Exempt, Full-Time Employee
Date: April 13, 2026

JOB SUMMARY: Under the general supervision of the Community Assistance Center Program Services Director (PSD), the Disaster Recovery Case Manager (DRCM) provides long-term case management for identified individuals and families in accordance with The Salvation Army (TSA) disaster recovery services. These services include an initial rapid response to clients, followed by regular follow-up contacts. This may involve local travel to address clients' material needs, collaboratively establish recovery goals and plans, inform clients about new resources, and help resolve any system barriers. The DRCM will provide referrals to other disaster and non-disaster services, implement the Pathway of Hope approach when appropriate, and provide ongoing, long-term strengths-based case management for interested and qualifying households.

ESSENTIAL QUALIFICATIONS:
• Bachelor’s degree with one year of related work experience. A combination of training and experience will be considered. (MSW is preferred.)
• Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE
population, offenders, and seniors.
• Must have strong communication skills and an ability to work with diverse cultures.
• Strong leadership style and organizational skills required.
• Commitment to carry out The Salvation Army mission is essential.
• Knowledge of The Salvation Army and Government, State and community resources is helpful.
• Must have personal vehicle and valid Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES:
• Valid driver’s license
• Prioritize multiple work tasks to meet tight deadlines
• Excellent organizational skills
• Proficient in related technology including Microsoft Office, Google Sheets and JotForm
• Able to work on short-term and long-term projects with competing deadlines
• Knowledge of the unique issues of homelessness, poverty, and disaster services
• Ability to work with diverse populations in a trauma-informed, sensitive and nonjudgmental manner.
• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Ability to develop rapport, trust, and confidence in client relationships.
• Ability to work independently and as part of a team.
• Ability to work well under deadlines and in a fast-paced environment.
ESSENTIAL FUNCTIONS:
1. Provide recovery case management services to individuals and families impacted by a natural disaster, temporarily residing in community settings, including motels, shared homes, and other housing situations.
2. Determine eligibility and assess client disaster-related needs utilizing The Salvation Army Pathway of Hope and disaster case management program criteria, complete
disaster intake form(s) and records, provide disaster-related financial assistance, and record disaster-related services according to prescribed unit guidelines, including regular updates to case files, any coordinated network management information system, and other documentation mechanisms.
3. Implement long-term case management planning services, which will include individualized recovery plans leading to the elimination of disaster-related needs, setting
mutually agreeable recovery goals, and regularly monitoring client progress using the Pathway of Hope approach to identify action steps completed, barriers encountered, and outcomes achieved.
4. Input client and client-related information (including case notes) into The Salvation Army WellSky social service database. Information will be entered in a timely manner and with accuracy.
5. Provide disaster and non-disaster information and referral services; assist clients in understanding the resources available to them; refer clients to resources; facilitate clients' access to the needed resources; and track their participation in these services.
6. Assist as a liaison between clients, The Salvation Army, and other agencies when necessary.
7. Support client’s spiritual growth by connecting them to pastoral care representative for pastoral care.
8. Record direct financial assistance provided to clients. Produce timely and accurate statistical data and reports, in collaboration with the Community Assistance Center
Program Services Director and Director of the Community Assistance Center.
9. Participate in management team meetings, case consultations, and in-service training sessions as well as any other special work groups or program committees as assigned by the Director of the Community Assistance Center.
10. Develop and maintain positive working relations with Salvation Army representatives, volunteers, and agencies providing services to clients.
11. Maintain confidentiality, comply with and uphold proper client boundaries, adhere to TSA Social Service Code of Ethics, and comply with Protecting the Mission Guidelines.
12. Other duties as assigned by the Community Assistance Center Program Services Director and Director of the Community Assistance Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran