Patient Service Representative

Patient Services Representative _ PSR JD.pdf

Job Summary:

The Patient Services Representatives (PSR's) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values


*Orthodontic experience preferred


Essential Functions, Duties, and Responsibilities
• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.


The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not


intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.


Education and Experience Requirements
• Must have at least 3 years of experience in dental front desk operations
• At least 1 year of pediatric dental experience preferred
• Currently certified in OSHA, HIPAA and CPR


Knowledge, Skills, and Abilities
• Ability to teach and direct others with positivity and encouragement
• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill