Telecommunicator

The essential function of the position within the organization is to perform duties to respond in all call-taker or tactical radio workstations. Answers and responds to emergency and non-emergency calls to the Emergency Dispatch Center; enters data into database and transmit incidents for dispatching or other action; dispatches emergency response teams including medical and fire responders. The position works under general supervision working within the limits of standard or accepted practice.


Pre-Employment Background and Drug test required.

As a condition of employment for the above position, you are subject to the following requirements:

Employees are required to be able to work any weekday, weekend, night, or holiday. Employees must be willing to work on rotating shifts, to serve on-call status, to attend mandatory meetings and to be subject to hold-over or call-back on short notice.

Employees are required to have their calls monitored and recorded.

Employees may be required to remain on duty until relief is obtained even in the event of illness or family emergency.

Employees are required to be subject to lock down status during natural and manmade disasters, while family members are elsewhere, for the duration of the emergency.

Employees are required to have the ability to:
• type at least 35 words per minute,
• operate the telecommunications phone and radio systems,
• use Computer Aided Dispatch (CAD) or other related software and systems,
• communicate effectively verbally and in writing,
• transcribe verbal information
• provide verbal instructions by telephone and radio,
• deal calmly and tactfully with callers,
• read a map and locate vehicles and locations on the map,
• educate, evaluate, and mentor new employees.

This position shall be required to assist with emergency support functions in the event of declared emergency and/or any other emergency duties as assigned.


Minimum Qualifications:


High school graduate or equivalent. Ability to type at least 35 words per minute with skill in typing/keyboarding and in using 10 key keypad, ability to operate the telecommunications phone and two-way radio systems. Ability to use TTY/TDD system, ability to use EMD/EFD system, ability to use CAD system. Ability to communicate effectively verbally and in writing. Ability to transcribe verbal information and provide verbal instructions by telephone and radio, ability to deal calmly and tactfully with callers, ability to read a map and locate vehicles and locations on the map.

Lake County is committed to maintaining a workplace that is free from the presence and effects of drugs and/or alcohol, providing the highest level of service to its citizens, and minimizing the risk of accidents and injuries. As a term and condition of employment, employees may not use drugs/alcohol that impair performance or are illegal on or off the job. The County conducts drug and/or alcohol tests for the following reasons: reasonable suspicion, post-accident, fitness for duty, and follow-up for the employee assistance program. Safety sensitive and high-risk positions are also subject to pre-employment and random drug/alcohol tests.