SNOW Project Manager

Job Description

Job Description

We are looking for an experienced SNOW Project Manager to lead a portfolio of ServiceNow initiatives for an education-focused organization in Cambridge, Massachusetts. This is a Long-term Contract position supporting concurrent projects that expand platform capabilities, improve reporting, and introduce new workflow and portal functionality across departments. The role partners closely with technical teams and business stakeholders to drive planning, execution, and delivery while keeping priorities aligned and milestones on track.

Responsibilities:
• Lead several ServiceNow projects at the same time, ensuring scope, timelines, risks, and deliverables are actively managed from kickoff through launch.
• Coordinate cross-functional work among technical teams, platform specialists, and business partners in areas such as finance, research, human resources, and IT operations.
• Facilitate project meetings, status reviews, and stakeholder discussions to maintain momentum, resolve issues, and support informed decision-making.
• Develop and maintain project documentation, including plans, presentations, requirements materials, and configuration-related documentation.
• Oversee initiatives involving ServiceNow enhancements such as portal deployment, reporting improvements, process automation, and workflow optimization.
• Support delivery efforts tied to incident management, change management, hardware processes, software asset management, and related ITSM workstreams.
• Monitor project progress and dependencies closely, adjusting priorities and resource plans as needed to keep multiple efforts moving forward.
• Collaborate with the ServiceNow team and leadership to align project execution with platform strategy, operational goals, and go-live expectations.• 5+ years of project management experience, including direct ownership of ServiceNow-focused implementations, upgrades, integrations, or optimization initiatives.
• Proven background leading ServiceNow projects within enterprise environments rather than only serving as an end user of the platform.
• Strong knowledge of ServiceNow platform capabilities, with experience supporting ITSM-related functions such as incident, change, problem, or release management.
• Demonstrated ability to manage multiple small to mid-sized projects concurrently while coordinating diverse stakeholders and delivery teams.
• Familiarity with Agile Scrum delivery practices and project tracking tools such as Jira.
• PMP certification is preferred.
• ServiceNow certifications, badges, or related platform credentials are highly desirable.
• Excellent communication, organization, and problem-solving skills, with the ability to present updates clearly and drive action across teams.