Regional Solutions Consultant- Print Sales

Regional Solutions Consultant

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. The portfolio's assigned customers are primarily located in the Indianapolis metropolitan area. Applicants must reside in the Indianapolis metropolitan area. This is a work from home opportunity.

General duties and responsibilities include:

Representing FedEx Office (FXO) as the on-site sales and support expert for all print and related needs

Attending key department meetings, site visits and planning meetings which may include making presentations on FXO's product and service offerings to decision makers at supported locations

Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts

Growing revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)

Acting as FXO's primary relationship owner for the Sales team within the assigned customer location/ locations. Holding product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO's products/services and (2) employees act as enthusiastic advocates for FXO within their facility

Using a consultative selling approach

Identifying and growing existing assigned customer accounts using resources available

Project hunting for new business within assigned customer location(s)

Being responsible for customer retention/ recovery activities

Managing bid follow up and consulting on complex orders

Implementing local marketing programs for identified customer

Participating in sales blitzes

Ensuring customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner's Secondary Coverage program documentation

Driving assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs

Monitoring the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction

Reviewing strategies, activities and performance to goals weekly with the Supervisor; attending sales calls

Working under the direction of the Supervisor Solutions Consultants to penetrate client accounts

Meeting or exceeding activity standards as established by the Secondary Coverage program

Maintaining accurate customer relationship management (CRM) system data, including daily activities and account updates

Maximizing the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

All other duties as needed or required

Minimum qualifications and requirements include:

High School Diploma or equivalent education

2+ years of specialized experience in selling or customer service

Presents personal professional image

Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities

Proven organizational and planning skills

Proven skills and aptitude to excel in a customer-focused and results-driven environment

Advanced level of reading, writing and mathematical ability

Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

Essential functions include:

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred qualifications:

• Proven track record of applying consultative selling methodologies to uncover client operational pain points, recommend multi-product solutions, and expand wallet share within existing enterprise or mid-market accounts.
• Demonstrated experience reviewing bid specifications, quoting customized production jobs, and consulting clients on complex print/signage projects (e.g., substrates, finishing options, turnarounds, and distribution).
• Proficiency working with enterprise Customer Relationship Management systems (e.g., Salesforce, Microsoft Dynamics) to log daily field activity, manage opportunities, track pipeline health, and forecast revenue.
• Strong interpersonal and formal presentation skills with experience delivering capabilities pitches, product overviews, and executive reviews to department heads, procurement leads, and C-level decision-makers.
• Demonstrated capability in "project hunting" and cross-departmental prospecting within established institutional accounts (e.g., healthcare, education, corporate campuses, manufacturing, or professional services).
• Experience collaborating cross-functionally with production hubs, store operations, customer service, and external vendor networks to monitor job execution and ensure end-to-end customer satisfaction.
• Established familiarity with the commercial business and key industry corridors within the Indianapolis metropolitan area.