Customer Experience Intern, Spring 2027

Your Role Here’s what you will be doing: Support planning, coordination, and execution of cross-functional customer experience initiatives. Assist with project management activities including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders. Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders to drive deliverables to completion. Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable steps. Review feedback from student-athletes, campers, and parents to identify themes and opportunities for improvement, translating insights into recommendations. Assist in reviewing existing processes to identify inefficiencies and recommend improvements for consistency and effectiveness. Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources supporting operational alignment. Coordinate onboarding and customer-facing video content by organizing content needs, collaborating with stakeholders, and tracking timelines. Support planning and execution of campus initiatives, events, and programs enhancing the overall customer experience. Adhere to company policies, procedures, and business ethics codes. Perform other duties as assigned. About You The company is looking for: Coursework or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or related field, or equivalent experience. Strong organizational and time management skills with ability to balance multiple priorities. Excellent written and verbal communication skills with strong attention to detail. Ability to collaborate across departments while independently managing tasks and smaller projects. Proactive, resourceful, and willing to take initiative to support team goals. Strong critical thinking, problem-solving, and analytical skills, including identifying trends and translating data into actionable insights. Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word. Adaptability and willingness to learn in a fast-paced, collaborative environment. Interest in customer experience, sports, education, or hospitality. Compensation & Benefits Comprehensive Medical, Dental, and Vision coverage. Flexible Spending Account and Health Savings Account options. 401k plan with employer match. Short Term and Long Term Disability insurance. Group and Supplemental Life & AD&D insurance. Gym Discount Program. Pet Insurance. Wellbeing Program. #J-18808-Ljbffr Centro Escolar University