Store Operations Manager

Store Operations Manager

Overall Job Summary The Store Operations Manager is responsible for leading operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor process execution, weekly recovery execution including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. This role is process-driven and promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.

Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
• Lead weekly recovery process execution, including Targeting Outs, and ensure Store recovery standards are maintained.
• Oversee the Inventory Control Specialist role, including Inventory Control Specialist Weekly Checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot/FOD presentation, including signage, and ensure standards are executed consistently.
• Maintain backroom, dock, and assembly area standards, organization, and recovery.
• Maintain shelters, containers, feed centers, and related outside standards.
• Own damage feed/food markdown process execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify owners manuals are completed and maintained according to company standards.
• Own all store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
• Support Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Experience: Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred.
• Must be 18 years of age or older and possess a valid driver's license.
• Education: High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred.
• Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Excels in a fast paced work environment

Working Conditions

Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

Physical Requirements

This position is non-sedentary. It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register).
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane.
• Ability to successfully complete all required training.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Ability to successfully complete training and certification for various business needs.