Technical Support Engineer

Technical Support Engineer (Field Applications Engineer) Location: Temecula, California Compensation: The anticipated salary range for this position is $75,000–$85,000 annually . Actual compensation will be determined based on factors including skills, experience, education, certifications, geographic location, and business needs. About Us Queclink Wireless Solutions is a globally recognized provider of IoT hardware, telematics, and connectivity solutions, helping businesses build smarter, safer, and more connected operations. Since 2009, we have partnered with customers around the world to deliver reliable, high-performance devices across fleet management, asset tracking, video telematics, industrial IoT, and networking applications. With over 35 million devices deployed in more than 140 countries, Queclink continues to expand its global footprint while driving innovation in connected technology. Role Overview We are seeking a Technical Support Engineer to join our growing U.S. Field Applications team in Temecula, California. This role serves as a critical technical resource for customers, partners, and internal teams, supporting the deployment, configuration, troubleshooting, and optimization of Queclink's telematics, GPS tracking, and networking solutions. This position is ideal for someone with approximately 2+ years of experience in technical support, field applications engineering, networking, telecommunications, or IoT technologies who enjoys solving problems, working directly with customers, and collaborating with global engineering and product teams. Key Responsibilities Provide technical support for Queclink hardware solutions, including GPS tracking devices, telematics products, and industrial networking equipment. Troubleshoot hardware, firmware, connectivity, and configuration issues through phone, email, and remote support tools. Reproduce customer environments and perform testing to identify and resolve technical issues. Serve as a technical liaison between customers, Sales, Product Management, and Engineering teams. Assist customers with product setup, configuration, and deployment best practices. Support proof-of-concept projects, technical evaluations, and customer onboarding activities. Document troubleshooting processes, solutions, and technical knowledge for internal and customer use. Conduct customer training sessions and product demonstrations as needed. Provide feedback to product and engineering teams to help improve product performance and customer experience. Travel occasionally to customer sites, industry events, or company meetings as required. Qualifications Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or a related technical field preferred. Minimum of 2 years of experience in technical support, field applications engineering, networking, telecommunications, IoT, or a related technical role. Strong troubleshooting and problem-solving skills. Working knowledge of networking fundamentals including TCP/IP, DHCP, VPNs, routers, and cellular communications. Experience supporting hardware, software, or connected device solutions. Excellent verbal and written communication skills. Strong customer-service mindset with the ability to communicate technical concepts to both technical and non-technical audiences. Ability to manage multiple priorities in a fast-paced environment. Experience with telematics, GPS tracking, fleet management, IoT devices, or industrial networking solutions is a plus. Relevant certifications such as CCNA, CompTIA Network+, or similar are a plus. Why Join Queclink? Join a global leader in IoT, telematics, and connectivity solutions. Work with innovative products and emerging technologies. Collaborate with teams across North America, Europe, and Asia. Gain exposure to a wide range of industries including transportation, logistics, industrial automation, and smart city applications. Opportunity for professional growth within a rapidly expanding global organization. Equal Opportunity & California Privacy Notice Queclink is an equal opportunity employer committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, California, or local law. If you apply for a position with Queclink, we may collect personal information as part of the recruiting and hiring process. Personal information will be used solely for legitimate employment-related purposes and handled in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). #J-18808-Ljbffr