Guest Experience Coordinator

Guest Experience Coordinator National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers. At National, we don't just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we're a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.Expectations for Success:Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readinessDocument and escalate any issues, damages, or concerns in a timely mannerDeliver an outstanding guest experience by serving as the go-to contact throughout the resident's stayRespond to guest needs promptly, including local travel to deliver items or resolve issuesPersonalize move-in gifts and maintain inventory of welcome materialsMaintain and track local lockbox inventory for guest accessCoordinate with vendors for furniture and service deliveries, pickups, and installationsWhat Makes This Role Unique?Dynamic work, no two days are the sameYou won't be tied to a desk. Expect to be on the go and interacting with apartments and guestsDirect influence on guest satisfaction and company reputationJoin a collaborative and supportive local teamWho You Are:A personable self-starter with strong communication skillsA "whatever it takes" attitude toward providing the ultimate guest experienceA reliable team player who thrives in a fast-paced, flexible environmentComfortable with local daytime travel for apartment inspections and deliveriesFamiliar with basic computer programs (Microsoft Office, Outlook, etc.)High school diploma or GED required; must be at least 18 years oldBenefits:Competitive Base Salary $25.82- $28.73/hourMedical, dental, and vision insurance options401k plan with discretionary matchCompany paid life insurance, short term disability, and long term disabilitySupplemental life insurance, critical illness, accident, and identity theft protectionOne-of-a-kind culture dedicated to Diversity, Equity, and InclusionInclusive Awards and Recognition ProgramVacation, sick, and floating holidaysPaid time offPaid volunteer timeWellness programComplimentary use of corporate apartments for vacation or travel (when available)National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.Additional Information:Fair Labor Standards Act (FLSA): Non-ExemptWill not provide assistance with relocation costsNational Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities