Retail Associate - Budtender

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on  delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.

By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

Cannabis & Glass is looking to add knowledgeable Retail Associates to our team. Join the most exciting and fastest growing company in the industry! If you enjoy working with and talking about cannabis, this is the right job for you! Retail Associates enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry, and a generous incentive program!  Join our team today and start looking forward to coming to work doing something you love!

As a Retail Associate (Budtender), you are the face of the brand. You’ll guide customers through product selection, offer cannabis education, and ensure an exceptional in-store experience. This is a customer-facing role perfect for someone passionate about cannabis, wellness, and retail service in a highly regulated environment.

Key Responsibilities:

Customer Service & Sales

• Greet every customer warmly and professionally; build rapport and promote return visits
• Provide expert guidance on product selection based on individual needs, preferences, and regulations
• Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects
• Offer recommendations based on customer health goals, product availability, and state regulations
• Promote loyalty programs, daily deals, and new product launches
• Ensure all customers/patients have a valid ID and meet all eligibility requirements before purchasing

Point of Sale Transactions

• Accurately process transactions through POS and seed-to-sale tracking systems
• Handle financial transactions with integrity and accuracy
• Follow all transaction limits, discounts, and promotional pricing protocols

Compliance & Documentation

• Adhere strictly to all state cannabis laws and internal SOPs (including ID verification, purchase limits, packaging, and labeling)
• Maintain confidentiality and HIPAA compliance when handling patient/customer information
• Report discrepancies, compliance concerns, or suspicious activity to store leadership

Inventory & Merchandising

• Assist with restocking, product rotation, and backstock organization
• Maintain merchandising standards by keeping displays neat, full, and visually appealing
• Verify accurate labeling and pricing on all retail products
• Support cycle counts and inventory audits as needed

Store Presentation & Cleanliness

• Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized
• Sanitize high-touch areas and workstations regularly
• Follow store opening, closing, and cash-handling procedures

Qualifications:

• Must be at least 21 years of age
• High school diploma or equivalent required
• 1+ year of customer service, hospitality, or retail experience; cannabis experience not required
• Strong interpersonal and active listening skills
• Basic math and computer skills; POS and inventory software experience a plus
• Ability to work flexible hours including weekends, evenings, and holidays
• This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation
• Must meet all state requirements for employment in a licensed cannabis facility

Benefits and Compensation:

• Pay starts at $16.66/hr. – plus additional earnings from tips
• Top-performing Retail Associates have the potential to earn $80 or more in tips per shift
• Employee discount includes 50% off smokable cannabis products and exclusive discounts from top national retailers
• Generous bonus structure
• Health Benefits available, including both high-deductible and low-deductible plan options
• Employee Assistance Program (EAP)
• Paid Sick Leave (PSL)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.