Field Supervisor

Description

Position Overview
The Field Supervisor is responsible for providing oversight and supervision to Case Managers, ensuring high-quality service delivery through effective client engagement, accurate data collection, and the achievement of positive housing outcomes. This role plays a key part in maintaining contract compliance by supporting staff during regular case conferences, offering guidance, and troubleshooting challenges as they arise.

In addition to staff supervision, the Field Supervisor is tasked with conducting scheduled audits of client files to ensure housing documentation is complete and up to date, and that all entries in the Homeless Management Information System (HMIS) are accurate and timely. The position also involves proactively identifying permanent housing opportunities for program participants, including shared housing and affordable housing options.

The Field Supervisor may be assigned additional duties as needed to support program goals and agency operations. This includes collaborating with other departments and taking direction from other supervisors or managers as appropriate.

Expected Hours and Place of Work : The incumbent works full-time, primarily at their assigned workplace, where the typical office hours are Monday-Friday 8:00 am-4:30 pm, and some evenings and weekends as necessary for optimal business function.


Key Responsibilities:

Team Leadership and Management

• Hiring, training and supervising Community Supports Navigators and/or Case Managers.
• Set clear goals, expectations, and performance standards
• Address underperformance and implement improvement plans as needed
• Foster a collaborative and supportive work environment
• Manage workload distribution to ensure efficiency
• Knowledge, understanding and implementation of CalAIM Housing Services and Enhanced Care Management policies & procedures

Administrative Support

• Audit all case management systems and files for timely data entry and quality
• Track all MCP and Referral trackers for recordkeeping
• Effectively communicate with City Net departments to ensure efficient service delivery
• Communicate with team when additional documentation or correction is needed

Housing Resources and Engagement

• Research and maintain current list of housing opportunities for enrolled City Net clients
• Works collaboratively with landlords, colleagues across the organization and within respective department.
• Develops and continues working relationships with landlords who are willing to rent to a high-risk population.

Compliance and Goal Setting

• Consistently meet all assigned productivity and outcome goals
• Initiate regular Case Conferencing for troubleshooting and oversight
• Facilitate regular team meetings to discuss goals, progress and challenges

Data Collection

• Run regular reports on staff performance, quality improvement, etc.
• Ensure appropriate data is being collected in accordance with MCP and City Net goals.

Requirements

Qualifications:

• Bachelor's degree or higher with at least one-year supervisory experience in social services
• May be required to drive a company vehicle to transport clients. For insurance purposes, drivers of company vehicles must have a valid driver's license and must pass a Motor Vehicle Report.
• Two (2) years of progressively responsible facilities management experience preferred.
• Two (2) years of supervisory experience preferred.
• Experience managing multiple facilities preferred.
• Experience in nonprofit, healthcare, behavioral health, emergency shelter, affordable housing, hospitality, or social services environments is highly desirable.
• Experience cultivating and maintaining productive, professional relationships with various stakeholders
• Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers.
• Excellent verbal and written communication skills.
• Excellent professional boundaries.
• Strong interpersonal, analytical, and time management skills.
• Flexible and adaptable in response to changing client and health care providers' needs
• Experience working with underserved and marginalized populations