Phlebotomist II Site Lead

Phlebotomist II Site Lead – Royal Oak, MI (Mon–Fri 7:00–3:30 PM) Benefits Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours Best‑in‑class well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm all written and electronic orders using lab technology systems or the directory of services. Complete all data entry requirements accurately, including patient registration, test order entry from requisition or database, and standing orders. Enter billing information and collect payments when required, safeguarding assets and credit card information. Process specimens: labeling, centrifuging, splitting, and freezing as required by test order. Perform departmental clerical duties when assigned—data entry, inventory, stock supplies, and answering phones. Read, understand, and comply with departmental policies, protocols, and procedures; ensure all staff members follow instructions. Verify patient demographic information and initials; obtain patient signature after venipuncture to ensure tubes are labeled correctly. Assist with compilation and submission of monthly statistics and data. Maintain phlebotomy logs (e.g., maintenance logs, temperature logs) in a timely manner. Complete training courses and keep up to date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off normal shift. Participate in special projects and teams. Stay up to date on company communications and assist with the distribution of technical information. Perform Point of Care (POC) testing at sites where needed and complete required training/competency evaluations per SOP. Act as a mentor and resource for new employees, assisting with transition into the PSC work environment. Assist with periodic inventory counts, reporting shortages and problems to the group leader or supervisor. Assist with the preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer issues; document problems and report critical issues as they occur. Ensure staff follows safety precautions—wearing a clean, button lab coat, gloves, and face shield when required. Assist supervisors with implementing SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean, and in good repair; advise the Group Leader or Supervisor of required repairs and maintenance. Act as a coach, mentor, instructor and resource advisor for new employees; serve as the point of contact to staff on‑site and provide regular input to the group lead or supervisor. Required Work Experience Three years of phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, including weekends, holidays, on‑call, and overtime. Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center, Mobile, Long‑Term Care, and In‑Office Phlebotomy locations with minimal notice. Preferred Work Experience Minimum 2 years in a Patient Service Center environment. Customer service experience in a retail or service environment. Physical and Mental Requirements Lift objects 1–15 lb frequently; 16–25 lb occasionally; 26–40 lb seldom; >41 lb not to be lifted without assistance. Must sit or stand for long periods; requires long hours of eye and hand coordination. Must perform repetitive tasks with the dominant hand frequently throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics policies and procedures, including company dress code, employee health & safety, and Everyday Excellence guiding principles. Ability to effectively communicate in English. Skills Ability to provide quality, error‑free work in a fast‑paced environment. Ability to work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Demonstrate superior customer focus; communicate openly and transparently with peers, supervisors, and patients; embrace change; and possess knowledge of the business. Capable of handling multiple priorities in a high‑volume setting. Make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (required) Languages English (required) Licenses and Certifications Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana). Preferred in other states. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr