Service Manager

Job Description

Job Description

At Bottom Line Equipment we are continually focusing on exceeding the rental, sales and service needs of our customers. Our mission is to rent Heavy Equipment and Specialty Attachments to build better communities by raising the standards of quality and safety for all.

Our growth is the result of outstanding partnerships with our employees, customers and vendors. Our purpose since Bottom Line’s inception has been fueled by a Make It Happen attitude and partnering with our customers to satisfy their specific needs. We are continually focusing on exceeding the rental, sales and service needs of our customers — which include industrial, heavy civil-infrastructure, energy, commercial and demolition contractors.

Bottom Line Equipment has a dynamic, cultivating work environment that provides career growth and training opportunities, while fostering a challenging and learning environment.  We are seeking top candidates who are interested in advancing their career. We hold true to our core values to: Make it Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best, and Own It.

Family Owned- 20 years in business operating in Texas & Louisiana 

The Service Manager oversee all BLE service activities of the yard, shop and customer jobsites for our service center.  They are responsible for quality of equipment and recovery of rental damages. In addition, ensures service operations are properly documented, and the shop environment remains well organized.

Responsibilities:

• Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location
• Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers
• Lead Service Department engagement with customers, BLE personnel, outside vendors and manufacturers regarding repairs, maintenance and service training of heavy equipment and attachments
• Monitor utilization of heavy equipment and attachments to ensure each unit is achieving its budgeted targets for revenue and profitability
• Manage equipment “ready line” to include one available unit for each type of BLE equipment marketed
• Maintain an equipment “down status” of 10% or less at all times
• Structure and organize store yard efficiently by unit/ attachment status’, type and size
• Responsible for time management of all service personnel
• Manage existing rental equipment contracts to ensure a high level of customer service, while promoting a positive team-oriented environment
• Manage damages to all heavy equipment and attachments located at assigned location to better serve the customer and BLE
• Assist with all internal BLE equipment audits
• Lead department, store and safety meetings
• Adhere to all company policies, procedures, rules and regulations in written or verbal form
• Comply with government safety and regulation requirements
• Comply with BLE safety and regulation requirements
• Perform other duties as requested
• Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It

Education & Experience:

• Bachelor’s degree preferred but not required
• 5 years of experience in heavy equipment management required
• Proficient in Wynne System and Microsoft Office including: Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
• Strong organizational skills with a strong ability to prioritize and multi-task
• Ability to adhere to and meet deadlines
• Excellent written and verbal communication skills required
• Excellent customer service skills
• Strong understanding of DOT and OSHA guidelines  

  Company Benefits:  

• Top Tier Pay
• Short Term Incentives
• Company Profit Sharing
• 401K with company match
• Tool and work boot allowance, prescription eye protection allowance
• Continued education paid training
• Medical, Dental, Vision
• Company paid life insurance
• Company paid Short and Long Term Disability

The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.

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