IT Applications Manager

IT Applications Manager

The IT Applications Manager position is responsible for management and support of a portfolio of applications and technology solutions. This role oversees the IT department's software development, integration, and IT business & systems analyst efforts. This position ensures the company's core systems reflect the evolving needs of the company's business users. This position facilitates the interaction between IT development and IT Analyst staff and the various business units across the organization. This position participates in the design, development, and maintenance of integrations related to the company's core systems. Oversees day-to-day activities of the IT Application Team which includes software developers, business analysts, web administrator, technical lead, and systems analyst staff.

Essential Functions:

• Develop and manage staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
• Ensure the company's core business systems are modified according to the changing requirements of the business.
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Communicates project status to various levels of management.
• Maintain oversight of a portfolio of IT projects and associate resource allocation.
• Act as a liaison between IT department and other business departments.
• Oversee vendor partners.
• Oversee requirements gathering and scope definition efforts across the department.
• Use knowledge of best practices to offer advice on business process enhancement.
• Ensure the company's business systems are covered in terms of disaster recovery and business continuity.
• Support the IT Director with the oversight and development of short and long-term IT projects.
• Other duties as assigned.

Requirements:

Job Qualifications:

Education:

BA/BS from accredited 4-year college/university in Computer Science, Management, or related field required, Master's degree preferred.

Experience:

Seven+ years of related experience in a corresponding field, preferably in workers' compensation or other P&C insurance environment

Required Skills/Abilities:

Strong analytical and problem-solving skills.

Strong organizational skills.

Ability to manage multiple, high-priority tasks simultaneously.

Ability to guide team, and work with others to accomplish goals; ability to communicate and interact well with other disciplines.

Strong attention to detail.

Ability to work effectively with technical and non-technical personnel.

Excellent verbal and written communication skills.

Specialized Knowledge, Licenses, etc.:

MS Office (Word, Excel, PowerPoint, Outlook), Oracle (11g - current versions)

Business process modeling/data modeling tools

Preferred-Guidewire (Gosu and general knowledge)

Values and Mission:

Adheres to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude:

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions:

NEW MEXICO MUTUAL maintains general office conditions with light physical demands.

Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.

Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.

NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work related accident.

Exposure to VDT screens.