Experienced Automotive Service Advisor

Service AdvisorThe Koeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937. Each Koeppel Dealership is "A" rated by the BBB of NYC. We're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!$70K - $90K (based upon experience)What We OfferMedical, Dental & Vision Insurance401K PlanPaid time off and vacationShort/Long Term DisabilityGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily-owned and operatedDiscounts on products and servicesResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsQualificationsPrior experience as a service advisor or service writer requiredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.