Physician Assistant Faculty Group Practice NYU Ambulatory Care Dermatology Commack location

I BELIEVE THAT A STRONGER TEAM BEGINS WITH ME.

Compassionate care, uncompromising service and clinical excellence - that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates,delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. The EMPLOYEE SERVICES SUPERVISOR supervises the day-to-day activities of Human Resources (HR) Employee Services & a newly formed team of HR Onboarding Coordinators, including assignment of work tasks, schedules, supervision, and training of the Employee Services staff. Responsible for resolving escalated issues that can not be handled by the first point of contact. Responsible for ensuring reference materials used by the Employee Services staff are current and readily available. Works directly with Employee Services manager in monitoring inquiry types and volumes and, accordingly, makes recommendations to improve employee communications, call distribution patterns and customer services. Supervises a team of HR Employee Services representatives responsible for customer service requests, questions and issues and performs duties of a supervisor to include input into hiring, termination, performance planning/goal setting, performance evaluation, and coaching/counseling Supervises a team of HR Onboarding Coordinators responsible for all aspects of onboarding new hires/rehires into KAH. Performs duties of a supervisor to include input into hiring, termination, performance planning/goal setting, performance evaluation, and coaching/counseling. Assigns tasks and distributes work to the team to ensure HR related inquiries are being handled efficiently and effectively. Sets and manages work schedules to ensure coverage and responsiveness Ensures data tracking tools are utilized by HR Employee Services staff (i.e., case management) and Onboarding Coordinators. Monitors call types and volumes; makes changes to handle call distribution balance and improvement Coaches and mentors HR Employee Services team (e.g., customer service, policy, and advocacy) and Onboarding Coordinator team. Reviews case management statistics and recommends training and/or communication to improve employee and manager understanding of HR Benefits, hiring practices, onboarding and other HR services Root cause analysis and resolution. Provides Tier II level escalation for employee, onboarding or benefit issues in order to resolve unusual or complex situations requiring a decision for a course of action or interpretation or modification of policy Serves as the first point of contact for executive-level employees who contact Employee Services or Onboarding Coordinators Responsible for troubleshooting and resolving system-generated error reports to ensure HRIS and payroll information is accurate and up-to-date Required Skills Bachelor's degree in Human Resources Management/Business Administration/Industrial Relations or the equivalent A minimum of two years HR administration experience generally required One year in a leadership or supervisory role preferred Previous call center or onboarding/recruiting experience is helpful High level of customer service skill and a working knowledge of Kindred at Home policies in order to determine correct courses of action Must have great attention to detail in working with various pieces of employee data and must be able to communicate effectively and succinctly with various levels in the organization including executive-level employees General knowledge of business practices, HR policies, procedures and employment regulations required Strong customer service, interpersonal and oral communication skills required Proficiency in computer application usage, ability to generate standard/ad hoc reports and attention to detail also required Must read, write and speak fluent English Must have good and regular attendance Performs other related duties as assigned Required Experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Qualifications: Bachelor's degree in Human Resources Management/Business Administration/Industrial Relations or the equivalent A minimum of two years HR administration experience generally required One year in a leadership or supervisory role preferred Previous call center or onboarding/recruiting experience is helpful High level of customer service skill and a working knowledge of Kindred at Home policies in order to determine correct courses of action Must have great attention to detail in working with various pieces of employee data and must be able to communicate effectively and succinctly with various levels in the organization including executive-level employees General knowledge of business practices, HR policies, procedures and employment regulations required Strong customer service, interpersonal and oral communication skills required Proficiency in computer application usage, ability to generate standard/ad hoc reports and attention to detail also required Must read, write and speak fluent English Must have good and regular attendance Performs other related duties as assigned #J-18808-Ljbffr NYU Langone Health