Host Lead

Lead Host

The Lead Host is responsible for overseeing host training, menu management, private dining coordination, and confirmation calls to ensure exceptional guest experiences and operational efficiency.

This role is responsible for indirectly supervising host staff.

Essential duties and responsibilities:

• Ensures a friendly welcome and departure greeting and the seating of all guests.
• Answers phones in a polite and prompt manner with appropriate scripting and records all reservations into the reservation system.
• Helps to manage the flow and pace of our dining service.
• Collaborate with the host team to ensure quantity and quality of all menus align with Atlas standards.
• Monitor inventory of menus and coordinate with management team to maintain stock levels
• Lead training of all new host/hostess team members on menu, knowledge, service and efficient table management.
• Manage private dining leads and input into Tripleseat as necessary
• Communicate with FOH managers as leads are processes to promptly answer any guest questions/concerns.
• Conduct confirmation calls to confirm reservations and ensure guest satisfaction.
• Address guest inquiries and manage reservations effectively.

Required skills and abilities:

• Convey information and ideas with clarity and genuine warmth and hospitality
• Able to perform in a team serving environment
• Must have a working knowledge of OpenTable or other reservation service program
• Strong ability to effectively multi-task in fast paced environments
• Availability to work nights, weekends, and holidays
• Ability to stand during entire shift
• Ability to lift 30 lbs

Education and experience:

• Minimum of 2 years of experience as a host or in customer service in a related field, preferably in hotels or restaurants
• High School Diploma or equivalent. Some college preferred
• Supervisory experience is a plus

Mathematical skills:

• Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals;
• Must have the knowledge to calculate figures and amounts such as discounts and tips.
• Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer skills:

• Must be able to learn and utilize computer systems.

Language skills:

• Basic knowledge of English is highly preferred.
• Must have the ability to read, understand and follow both verbal and written company directives and initiatives.
• Must demonstrate knowledge and understanding of government policies and regulations.
• Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations.

Reasoning ability:

• Must have the ability to use common sense to understand and carry out written and oral instructions.
• Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset.

Physical requirements:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to stand, walk, reach, and handle, manipulate, or feel objects, tools or controls, talk and hear, and taste and smell.
• The individual must be able to frequently stoop, kneel, crouch, crawl and occasionally lift or carry up to 50 pounds.
• The individual must occasionally sit, climb stairs and/or maintain balance.
• Successful performance of this position requires close, distance, and peripheral vision. The individual must possess depth perception, and the ability to adjust focus.
• The individual must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies.

Interpersonal requirements:

• Personal accountability: Follows policies and procedures, reports to work as scheduled, accepts responsibility for one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without close supervision.
• Teamwork: Develops and maintains effective working relationships with other employees. Maintain professionalism during challenging situations, and recognize the need for assistance in order to cooperatively accomplish the goal
• Engage employees: Understands that all employees are internal customers. Must remain engaged to better identify their needs and lead with integrity.
• Give and receive feedback: Won't shy away from giving constructive feedback, and is able to do so in a respectful manner; recognizes the positives in people and situations and reinforces with praise and appreciation; seeks out feedback and coaching to develop in role; is able to receive feedback and coaching without becoming defensive.
• Emotional intelligence: Demonstrates emotional awareness of self and others in order to build strong and lasting professional relationships. Does not engage in gossip or unproductive negative conversations. Must be able to remain calm and work efficiently and effectively under high stress and frustrating conditions.

Work environment:

The work environment conditions described below are representative of those an individual may encounter while performing the essential functions of this position. It may be possible to modify some circumstances to accommodate individuals with disabilities:

While performing most duties of this job, the individual may be:

• Work in an environment that is of a moderate noise level, typical of a restaurant kitchen environment with medium to high foot traffic.
• Occasionally may be exposed to moving mechanical parts, fumes or airborne particles, as well as toxic or caustic chemicals while visiting our restaurant properties.

Important disclaimer notice:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform. The Atlas Restaurant Group reserves the right to revise this job description at any time and to require staff to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Compensation & benefits:

Compensation:

This role pays between $15.00 - 20.00 per hour

Benefits we offer:

• Full time employees working 30+ hours are eligible for:
• Health, Dental and Vision insurance
• 401k Contribution
• 100% Company paid Life and AD&D Insurance
• Learning and Development Programs
• Mobility and Advancement Opportunities
• Pet Insurance
• 20% Discount at Atlas properties!
• Part time employees are eligible for:
• 401K Contribution
• 100% Company paid Life and AD&D Insurance
• Learning and Development Programs
• Mobility and Advancement Opportunities
• 20% Discount at Atlas properties!

The rewards:

Joining Atlas Restaurant Group is more than a job. We are one of the fastest growing companies in Baltimore and we care about the city. You will interact regularly with ownership and members of the senior management team. We will work with you to establish yourself and will support your interest in growing your career.