Account Manager

Account Manager

Minot, ND

Why This Role Matters

As an Account Manager, you'll play an important role in helping clients protect their businesses, assets, and financial well-being through responsive service and trusted insurance guidance. Your ability to build relationships, manage account needs, and deliver exceptional support helps strengthen client retention and contributes to the long-term success of both clients and the agency. In this role, you'll work closely with producers, underwriting partners, carriers, and clients to manage day-to-day service needs, maintain accurate coverage, and support renewal strategies. You'll become a trusted resource for clients by helping them navigate policy changes, identifying coverage opportunities, and ensuring their insurance programs continue to meet evolving needs.

How You'll Make an Impact

• Manage incoming service requests, policy changes, renewals, and coverage inquiries while delivering exceptional client service.
• Review existing policies and account activity to identify coverage gaps, available discounts, and opportunities for improved protection.
• Evaluate insurance programs and recommend coverage adjustments that align with clients' changing needs.
• Re-market and obtain alternative quotes when appropriate to help clients secure competitive and effective coverage solutions.
• Partner with producers, underwriters, and carrier representatives to support account retention and client satisfaction.
• Maintain accurate account documentation and policy records within the agency management system.

Who You Are

• A service-minded professional who takes pride in helping clients and building lasting relationships.
• Organized and detail-oriented, with the ability to manage multiple priorities effectively.
• A strong communicator who can clearly explain insurance concepts and coverage recommendations.
• Resourceful and solutions-focused when addressing client questions and service needs.
• Collaborative and supportive of team goals while remaining accountable for individual responsibilities.
• Self-motivated and capable of managing workload independently.
• Committed to ongoing learning and staying informed about insurance products, market trends, and industry developments.

What You Bring

Day One:

• High school diploma or equivalent.
• 2+ years of experience in the insurance industry.
• Prior Property & Casualty insurance experience.
• Active Property & Casualty insurance license.
• Working knowledge of Applied Epic or a comparable agency management system.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to work effectively in a collaborative environment.
• Ability to manage workload independently while meeting deadlines.
• Authorization to work in the United States without current or future sponsorship.

Valuable Additions:

• Bachelor's degree in a business-related field.
• Experience supporting commercial or personal lines books of business in an agency environment.
• Experience with policy remarketing, account rounding, and coverage reviews.
• Established carrier and underwriting relationship management experience.
• Demonstrated success supporting client retention and service excellence initiatives.
• Additional insurance designations or commitment to pursuing professional development opportunities.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

About Western Agency

Western Agency is the largest independent property and casualty (P&C) insurance agency in the North Dakota and South Dakota region. Founded in 1976, Western has 10 offices offering insurance coverage and providing risk management strategies to trusted clients in the farm ranch, crop and agricultural sector, as well as the business communities including contractors, oil & gas, trucking, construction, habitation and others. Western Agency Inc is a partner agency of Patriot Growth Insurance Services.

Pay Range: $42,500 - $53,560 USD