Customer Success Manager

Job Description

Job Description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For:

We're looking for a highly driven Customer Success Manager (CSM) to support our clients and make a meaningful impact. This person will report directly to the Director of Customer Success. As a CSM, you will manage a portfolio of enterprise clients, build and maintain strong relationships, and ensure our clients are continually recognizing the value of working with our advanced medical data analysis products, leading to renewals and growth opportunities. In this role, you will own and manage the entire post-sales lifecycle for your assigned client portfolio, serving as an advocate for each client and accelerating product adoption and expansion within each individual account.

**Core business hours will be 9a-5p EST**

What You Will Do:

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor.
• Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio.
• Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices.
• Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience.
• Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions.
• Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio.
• Partner with Sales to support contract renewals and identify upsell opportunities.

What a Typical Day Looks Like

• Meet regularly with clients to review performance, adoption, and strategic goals.
• Organize, prepare presentations for, and lead QBRs on designated cadence.
• Collaborate internally with Product, Sales, and Support on client needs.
• Track and analyze account health to proactively identify risks and growth opportunities.
• Diligently follow up on client requests, feedback, and action items as needed.

What You Need to Succeed:

• 3+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts.
• Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders.
• Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams.
• Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs.
• Highly proactive, self-motivated, and responsive with strong problem-solving skills.
• Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged.
• Strong project management and documentation skills.
• Bachelor's degree required.
• Willingness to travel for key client engagements and conferences (~3-4 times per year).
• Experience working with AI-based software (preferred).
• Experience working with remote/distributed teams (preferred).

What We Offer:

• Comprehensive health, dental, and vision insurance
• Unlimited paid time off (PTO) plan, plus holidays
• Retirement savings plan
• Flexible work arrangements
• Opportunities for career growth and development
• Employee wellness programs
• Generous parental and family leave

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets.

The estimated total cash compensation range for this role is:

$99,000—$99,000 USD

The estimated base salary range (not including bonus/commission) for this role is:

$90,000—$90,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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