Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)

Job Title

Academy Sports + Outdoors is looking for a passionate, purpose-driven team member to join our customer service team.

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education

High school diploma or equivalent required

Work Experiences

6+ months experience in a customer service-related role required

Experience in an Omni Channel Contact Center environment preferred

Previous Work at Home experience preferred

Skills

Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally

Maintain the customer's perspective as a driving force behind activities

Strong analytical, problem solving and creative thinking skills

Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized

Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)

Ability to toggle multiple web browsers, with dual monitors

Excellent keyboarding skills

Self-motivated and able to work independently and within a team setting

Knowledge of customer service principles and best practices

Familiarity with Academy's product lines preferred

Bilingual (Spanish and English speaking) a plus

Responsibilities

Answer incoming customer contacts (calls, chats, emails) in a professional manner

Respond to customer inquiries through multiple channels, as needed

Research and troubleshoot problems and provide resolutions by using available resources

Provide customers with product and service information

Identify and escalate priority issues

Follow-up with customers, when necessary

Document customer contacts, as required

Develop a thorough understanding of Academy policies, procedures, and safety rules

Duties may change; team member may be required to perform other duties as assigned

Home Office Requirements

Internet

Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.

No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)

Speed: Minimum download speed of 5.0 MBPS (preferably 75+)

At least 4 GB of available RAM

Data Usage 1024 GB (1 Terabyte)

Hardware

1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided

Environment

Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance:

Acceptable level of hearing and vision to perform job duties

Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

Available to work weekends and all holidays except for Christmas Day

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.