Hospitality Area Manager

Job Description

Job Description

• Are you frustrated that you are overlooked for leadership roles when you know you have been impactful?
• Are you frustrated from firefighting and ready to trade for proactive leadership?
• Do you feel like your current workplace is filled with angry and anxious employees? 

Opportunities like this do not come often. If you answered "yes" to the questions above, we want to hear from you! This Area Manager role is perfect for a unique individual who thrives in a dynamic environment and is passionate about building a successful team filled with nice people. We offer the chance to directly impact the growth of a brand you believe in, with the autonomy to prioritize goals and implement meaningful change. You'll have the opportunity to develop your leadership skills through mentorship, see the tangible results of your efforts, and leverage cutting-edge technology to enhance processes and communication.

ABOUT US

Mothership is an independent craft coffee brand rooted in community and connection. We're built for the ones who are going somewhere — students, creatives, builders, and dreamers who want to sharpen their craft, find their people, and launch into whatever comes next. If you show up with intention and care, you'll fit right in

RESPONSIBILITIES

• Lead & Inspire:
  • Empower Your Team: This position involves fostering a positive and productive work environment through servant leadership.
  • Drive Growth & Profitability: You'll be responsible for revenue tracking, strategic planning, and ensuring budget adherence for optimal performance.
• Deliver Exceptional Experiences:
  • Champion Guest Satisfaction: Your focus will be on creating a welcoming and enjoyable experience for every customer.
  • Maintain Brand Excellence: You'll ensure smooth daily operations, uphold brand standards, and lead your team in delivering exceptional customer service.
• Fuel Success Through Operations:
  • Oversee Daily Excellence: You'll manage day-to-day operations, supervise food & beverage tasks, and ensure compliance with all company policies.
  • Develop & Support Your Team: This role involves coaching and developing team members and fostering a safe and inclusive work environment.
  • Ensure Operational Efficiency: You'll play a key role in managing inventory, procurement, and adherence to food safety regulations.
    

THE ROLE: IGNITING YOUR PASSION FOR COFFEE & PEOPLE

In this dynamic role, you'll wear many hats, working directly with the COO as their right hand. You'll gain a deep understanding of all our operations, from the roasting process and barista craft to warehouse management and hiring initiatives. Your days will be filled with exciting challenges: developing training programs, implementing quality assurance measures, and strategizing process improvements to boost efficiency and accuracy.

As an Area Manager, you'll champion positive communication. You'll empower your team by recognizing their strengths, setting them up for success, and ensuring they feel valued in delivering our high-quality products.

Here's a glimpse of your impact:

• Culture Champion : You'll cultivate a vibrant work environment that reflects our core values, inspiring your team daily.
• Financial Acumen : Your sharp financial sense will contribute to increased sales and profits through strategic management.
• Leadership & Support : You'll provide guidance and direction to Cafe Managers, ensuring smooth operations across all locations.
• Operational Excellence : By providing support and relief as needed, you'll guarantee seamless workflow across various departments.

Ultimately, your success will be measured by ensuring efficient and profitable cafe operations. You'll be responsible for upholding company policies and procedures while constantly seeking ways to optimize systems and streamline processes. Data analysis and decision-making based on our core values will be key to your success.

If you're a passionate leader with a knack for problem-solving and a dedication to building a thriving team, we invite you to apply!

ESSENTIAL SKILLS & LEADERSHIP:

• Proven Leadership: Minimum of 3 years of experience in a leadership role within the food and beverage industry. A strong track record of motivating and developing teams to achieve results.
• Operational Expertise: Demonstrated ability to manage day-to-day operations, oversee food and beverage tasks, and ensure compliance with company policies and procedures.
• Strategic Planning: Experience with revenue tracking, profit maximization strategies, and budget adherence.
• Exceptional Customer Focus: Passion for creating a welcoming and positive customer experience.
• Coaching & Development: Strong communication and interpersonal skills to mentor and support team members.
• Safety & Compliance: Understanding of food safety regulations and ability to ensure adherence.
• Weekend & Holiday Availability: Must be available to work weekends and holidays.

ADDITIONAL SKILLS :

• Prior experience within the coffee industry (a plus).
• Proficiency in relevant software programs (e.g., inventory management systems).
• Must be able to lift 50 lbs.

KPI’s :  

• Employee Turnover Rate 
• Net Promoter Score
• Labor
• COGS

OUR VALUES :

• Kindness In Excellence
• Safety Is Health
• We Make People Smile
• Listen, Learn, and Exceed
• Hope in Every Cup

BENEFITS

• Competitive Salary & Bonus: We offer a strong starting salary of $75,000. Additionally, you'll be eligible for a performance-based bonus of up to $15,000 a year.
• Comprehensive Benefits Package: We take care of our team with medical, dental, and vision insurance, along with paid time off to recharge and refresh.
• The Launchpad Program At Mothership we invest in where you're going — not just where you are. As a team member you'll have access to our Launchpad Program, which includes skills development resources, mentor connections, a defined internal growth pathway, and a community that celebrates your wins inside and outside of work.