Guild Technology Support Technician Grade 32 (SY26-27)

Technology Support Technician 32

Report To: Manager of Technology Field Operations

Location: Campbell Resource Center

General Statement of Duties and Responsibilities:

Under general supervision provides first-level technical support for district technology systems devices classroom technology and end users. Installs configures maintains and troubleshoots computer hardware software peripherals and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.

Duties and Responsibilities:

1. Installs configures maintains and troubleshoots district-supported devices including desktops laptops Chromebooks printers and peripheral equipment.
2. Provides first-level support for hardware software classroom technology and technology-related service requests.
3. Assists users with district-supported applications operating systems and technology resources.
4. Supports classroom technology instructional technology equipment and school-based technology initiatives.
5. Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
6. Assists with device deployment collection replacement inventory management and asset tracking activities.
7. Maintains accurate records related to technology installations repairs inventory and service requests.
8. Works collaboratively with Service Desk Network & Field Operations Enterprise Systems and school-based staff to resolve technology issues.
9. Provides basic technology training and guidance to staff and end users.
10. Performs related duties of a similar nature as requested by the supervisor which are commensurate with the position.

Qualifications:

Required:

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware software or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts drivers license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred:

• Experience supporting technology in a K12 educational environment
• Familiarity with Google Workspace ChromeOS Windows or Microsoft 365
• Experience with inventory or asset management systems
• Basic understanding of networking and wireless technologies

Required Experience:

IC