Manager, Operations and IT Services

Get AI-powered advice on this job and more exclusive features.

JOB OBJECTIVE

Lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. Ensure the delivery of robust, secure, and innovative technology solutions that meet evolving business and client needs. Oversee the maintenance and enhancement of existing systems, while driving the adoption of new technologies to support organizational growth and operational excellence.

RESPONSIBILITIES

Recommend and implement effective technical and AI-driven solutions. Collaborate with the CFO and US leadership team to develop and manage the IT and AI operations budget, ensuring cost‑effective investments in technology. Oversee procurement and deployment of technology infrastructure, software, and services to maximize efficiency and value. Lead, mentor, and support the IT team in prioritizing and executing projects that align with MCI USA and client expectations. Identify, assess, and mitigate IT and AI‑related risks, ensuring compliance with all relevant laws, regulations, and industry standards. Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans tailored to US operations. Review and approve business requirements for new software and technical initiatives, ensuring alignment with organizational goals. Serve as a liaison between users, operations, US management, and Global IT staff to facilitate effective communication and project delivery. Represent the IT function in client review meetings as needed. Perform additional duties as assigned to support the evolving needs of the organization. All other duties as assigned.

JOB REQUIREMENTS

Minimum 4‑6 years of related IT or Operations/Telecommunication systems experience. 2‑4 years of progressive supervisory experience preferred. Bachelor’s degree required. Eagerness and aptitude for learning and implementing emerging AI solutions. Demonstrated success in managing IT operations in a dynamic, fast‑paced environment. Proven ability to lead and inspire a high‑performing, forward‑thinking team. Strong communication skills, with the ability to lead AI and operational projects, translating concepts and solutions to both technical and non‑technical audiences. Excellent written communication and documentation abilities. Skilled in managing multiple concurrent projects and motivating professional staff to achieve results. Advanced analytical and problem‑solving capabilities, with a focus on continuous improvement and AI curiosity.

PROFESSIONAL AND LEADERSHIP COMPETENCIES

Ability to communicate technical concepts to technical and non‑technical audiences. Ability to manage multiple concurrent projects. Ability to lead a team through coaching and hands‑on support. Ability to mentor others and delegate effectively.

SKILLS

SPECIFIC TECHNICAL SKILLS

Experience in the following technologies/products: Windows & Mac operating systems Office 365 & EntraID administration SharePoint administration

OTHER REQUIREMENTS

Occasional travel to U.S. offices for team meetings and engagement events.

BENEFITS SUMMARY

MCI USA is an established, family‑friendly company offering outstanding benefits and significant growth opportunities. PTO 13 paid company holidays, including closure Christmas Eve through New Year’s Day 401K Medical, dental, vision and supplementary insurances Employer‑paid group life insurance, short‑term and long‑term disability Employer‑paid family building benefit (fertility, adoption and surrogacy) Employer‑paid mental health benefit Pet discount program Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability. We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Advertising Services Referrals increase your chances of interviewing at MCI USA by 2x Seattle, WA $150,000 - $220,000 2 weeks ago Seattle, WA $99,000 - $232,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr MCI USA