General Manager

Job Description

Job Description

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Complimentary monthly massage
• Competitive compensation + generous bonus potential
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

At The NOW Rancho Santa Margarita, we're more than a massage boutique—we're a place where our community comes to recharge, reconnect, and prioritize self-care. We are looking for an inspiring General Manager who is passionate about wellness, people development, and creating exceptional guest experiences.
As the leader of our Rancho Santa Margarita boutique, you will have the unique opportunity to shape the culture, develop a talented team, and drive the continued growth of a thriving location. This role is ideal for a leader who loves building relationships, mentoring others, and creating an environment where both guests and team members feel cared for and supported.
If you are energized by leading people, growing a business, and being an active part of your local community, we'd love to meet you.

Your Impact
As General Manager, you'll serve as the heartbeat of the boutique—setting the tone for the team, elevating the guest experience, and ensuring operational excellence every day.

Build and Inspire an Exceptional Team

• Recruit, hire, train, and develop outstanding Experience Guides and Massage Therapists
• Create a culture where team members feel valued, empowered, and motivated to succeed
• Coach team members to achieve personal and professional growth
• Lead with positivity, accountability, and authenticity

Create Unforgettable Guest Experiences

• Ensure every guest feels welcomed, cared for, and appreciated from the moment they walk through our doors
• Build lasting relationships with members and guests within the Rancho Santa Margarita community
• Resolve guest concerns with empathy and professionalism
• Uphold The NOW's elevated hospitality and service standards

Drive Growth and Boutique Success

• Lead membership growth, guest retention, and retail performance
• Analyze KPIs and develop strategies to exceed sales and operational goals
• Manage labor, payroll, scheduling, inventory, and overall boutique profitability
• Take ownership of the boutique's financial performance and long-term success

Be a Community Leader

• Build relationships with local businesses, community organizations, and wellness partners
• Represent The NOW at local events and networking opportunities
• Help expand The NOW Rancho Santa Margarita's presence and reputation within South Orange County
• Manage guest feedback and online reviews to maintain our exceptional reputation

What We're Looking For

• 2+ years of management or leadership experience
• Experience leading teams in hospitality, wellness, fitness, spa, retail, or membership-based businesses
• Strong sales and business acumen with a proven ability to drive revenue growth
• Excellent communication, coaching, and people-development skills
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• Passion for wellness, hospitality, and creating memorable experiences
• Flexible schedule, including evenings and weekends

Why Rancho Santa Margarita?
Our boutique has become a trusted part of the local community, serving members and guests who value wellness, relaxation, and genuine human connection. This is an opportunity to lead an established location with a loyal guest base while continuing to grow its impact throughout the community.

Why The NOW?

• Competitive salary plus bonus opportunities
• 401(k) 
• Monthly cell phone stipend
• Complimentary monthly massage
• Team member discounts
• Professional development and advancement opportunities
• Beautiful boutique environment designed to inspire
• A supportive, people-first culture

Our Values
LIVE IN THE NOW
Be present. Create meaningful moments.
KINDNESS IS MAGIC
Lead with empathy and compassion.
CARE FOR THOSE WHO CARE FOR OTHERS
Support and celebrate your team.
AUTHENTICITY ALWAYS
Show up as your true self and encourage others to do the same.

If you're ready to lead a passionate team, make a meaningful impact in the Rancho Santa Margarita community, and grow your career with one of the most innovative brands in wellness, we invite you to apply.