Staff Delivery Manager

Job Description:

The Role

As the Staff Delivery Manager - Driver Experience and Amenities, you will own the end-to-end delivery of the digital and operational platforms that power critical driver experiences across TravelCenters of America, including Showers, Kiosks, Parking, and custom site-level solutions.

You will be responsible for a sophisticated portfolio of applications and integrations that sit at the intersection of physical amenities and digital platforms, ensuring seamless experiences for professional drivers while enabling operational efficiency at scale.

Acting as the central delivery leader, you will align engineering teams, product partners, business interested parties, vendors, and site operations to complete a multi-year roadmap.

What You Will Do

• Portfolio Leadership & Delivery Execution: Own and drive delivery of the Driver Amenities platform portfolio, ensuring consistent execution from concept through production while leading dependencies across software systems, hardware integrations, and site operations.

• End-to-End Delivery Governance : Establish delivery standards across squads and vendors, run roadmaps and critical dependencies, and maintain transparency into risks and mitigation strategies.

• Technical & Systems Integration Leadership : Lead delivery across kiosk systems, payments, identity, and site-level platforms, ensuring strong API alignment, data integrity, and scalable system architecture.

• Operational & Site Experience Alignment : Translate digital delivery into real-world site outcomes, ensuring solutions are deployable, maintainable, and continuously improved based on field feedback.

• Partner & Vendor Management : Align Product, Business, Engineering, and Operations collaborators while running third-party vendors to balance quality, speed, and cost.

• Performance, Metrics & Reliability : Define and supervise indicators across system performance and operational outcomes, ensuring high availability, compliance, and reliability across the platform.

What You Will Bring

• Proven Delivery Leadership: Experience leading delivery of sophisticated, multi-system platforms at scale, ideally within truck stops, mobility, retail, or other site-based environments.

• Technical Foundation: Strong understanding of API - driven architectures and integrations, with experience across hardware/software systems such as kiosks and familiarity with payments and identity platforms.

• Commercial & Operational Expertise: Experience handling budgets and vendors, with the ability to make value-based prioritisation decisions that balance customer experience and operational efficiency.

• Leadership & Influence: Proven track record to align cross-functional teams without direct authority, with strong interpersonal skills that translate technical complexity into clear business outcomes.

• Execution in Ambiguity : Ability to build structure and drive delivery in evolving environments, coupled with a proactive and resolutive approach.

Why Join This Team?

You will develop how critical driver experience and amenities are delivered across one of the largest travel centre networks in the United States, bridging digital innovation with physical infrastructure to deliver substantial impact at scale.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has passionate about discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with a coordinated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 25 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.