Operations Management Area Director

SUMMARYPosition Type: Full-time exempt salaried supervisor of Role:Manages the operations within a community with revenues of around $7.5 Responsibilities:Provides direction leadership and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals. Ensures compliance with applicable state and federal JOB FUNCTIONSTo perform this job successfully an individual must be able to satisfactorily perform each essential function listed below. Leadership and Supervision:Personnel: Provides leadership including direct supervision of Program Directors or other staff; works with regional support team; implements Sevita employee practices; oversees area safety and workers compensation implementation; approves area involuntary terminations and reviews written warnings. Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams. Consults with the Program Director and Talent Acquisition teams on hiring Program : Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards; provides orientation training and guidance to Program Directors; delivers training as a facilitator as needed for team; periodically audits training Planning:Management: Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent engaging and relevant to the individuals : Monitors scheduling overtime dashboards and employee utilization for efficient coverage of area Management:Management: Responsible for financial performance of the area business unit reviews financial statements oversees area purchasing understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance executes on action plans to improve performance of underperforming programs; assures billing compliance and Served Funds Management: Safeguards individuals served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals Management:Marketing: Identifies collateral social media virtual tours and other marketing needs within area and escalates to Regional : Acts as primary contact for individual / family / guardian and case manager during referral process responding to inquiries and referrals within a timely and professional manner; coordinates local events community participation and engagement with referral partners (MCOs state referrals); manages intake referral checklist working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Performance: Monitors census and referral dashboards reviewing progress against census targets and analyzing admissions discharges and leave days and Development Strategy:Strategy: Implements area core growth strategy (census periodic billing new starts) to increase Program Development: Assists with planning new programs including location of real estate and purchasing furnishings supplies and equipment. May identify potential acquisition opportunities as Relations:Program Stakeholders: Maintains and fosters relations with case managers referral agents the community and Relations: Participates in building relationships with local legislators and government officials; attends grassroots advocacy meetings (e.g. townhalls advocacy days; lobbies on behalf of individuals and Network as Service: Implements area strategies to maintain and foster relations with individuals mentors families and guardians; and implements individual satisfaction enhancement plans as appropriate; upholds Sevita customer service and Regulatory Management:Quality: Oversees area quality enhancement and implementation plan coordinating Sevita standards licensing requirements and individual individuals needs and reviews area incident Management: Implements area incident management protocol; ensures timely incident reporting and implementation of corrective action; and assists with area : Maintains licensing and compliance for area services and supports; assures timely and accurate documentation; oversees area implementation of Sevita compliance plan; and assists with correction orders and over-sees implementation of compliance and Safety Management:Health and Safety Programs: Oversees development and implementation of area health and safety programs for individuals and employees; and supervises area nurses as : Maintains area compliance with Sevita and regulatory standards for clean neat safe living and working environments; and assures pleasant age-appropriate well- decorated home-like residential living environments; and directs area :Performs other duties and activities as required including backfilling roles under your RESPONSIBILITIESManages and supervises Program Directors and assigned personnel. Completes performance evaluations scheduling orientation and training. Makes decisions on employee transfers promotions salary changes discipline terminations and similar actions. Resolves employee problems within position Knowledge and Skills required for the JobThe requirements listed below are representative of the knowledge skill and/or abilities required to perform the job. Education and Experience: Bachelors degree and three to six years of related experience with significant management experience in the human services degree in Human Services other education and experience as required by Licenses and Registrations:Licensure(s) as required by MetricsBudgeted Residential Census and/or Budgeted HoursList of Active Vacancies and ReferralsBilling Timeliness and AccuracyPCard Expense BudgetBudget Compliance (budget hours census expenses purchasing utilization etc.)Individuals Served Funds - Financial Ledger AuditCustomer SatisfactionLicensing ComplianceQuality (% participation or TQS)Program VisitsOnSpring Audit CompletionHealth & Safety Incident/Compliance TrendsCompleting Investigations to StandardsOpen InvestigationsOvertimeJob RequisitionsEmployee Satisfaction/Engagement Action Plan Progress and ImprovementOther Requirements:Travel as neededPhysical Requirements:Medium Work. Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move :CS New Jersey Refer to: CS NJ Addendum Area Director 2282

Required Experience:

Director