Community Manager- Soma Towers

Job Description Summary Two luxury high-rises total 273 units with 16 commercial spaces. Iconic architecture and smart design combine with motivated, savvy, and conscious planning to make Soma Towers the most inspired apartment community in the heart of the Central Business District in Downtown Bellevue! Join our innovative team today! This role manages the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources, to achieve established budgeted financial and operational goals. It also ensures that the operation complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing multi-family housing operations. Job Description Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic trends and predict performance. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted timely, making deposits, and preparing and reviewing monthly financial status reports. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed, ensuring validity of certificates of insurance, coding charges to appropriate chart of account codes, and managing communication between vendor, accounting, and client/owner. Controls expenditures by staying within the constraints of the approved budget and manages the petty cash fund. Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowed by the lease. Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve service issues. Ensures the maintenance team complies with the company’s standards for responding to and completing resident service requests. Conducts regular property inspections and takes appropriate actions to ensure that the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance. Supervises property staff by interviewing, hiring, orienting, training employees, and managing their performance in accordance with company policies and business practices. Assists in managing the client/owner relationship by meeting owners, conducting property tours, providing updates on performance, and responding to owner requests. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. For California only: Community managers are responsible for managing the lease process using the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and organized. Basic Knowledge & Qualifications Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field. 4-6 years minimum of relevant experience that demonstrates application of property management, sales, marketing, and customer service skills sufficient to manage day-to-day operations, resolve complaints, complete financial records, increase sales revenues, and coordinate team work. Ability to manage multiple priorities in a fast-paced environment. Excellent communication, conflict resolution, and customer service skills. Detail-oriented and self-motivated with the ability to work independently, lead, and collaborate as part of a team. Specialized Skills All required licenses and/or certifications as required by state and local jurisdictions. Valid driver’s license to operate a golf cart on property and ensure all on-site staff who drive have a valid license. Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite). Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists. Travel / Physical Demands Work in an office environment and may have frequent exposure to outdoor elements; must be able to physically access all interior and exterior parts of the property and amenities. Must be able to push, pull, lift, and carry weights up to twenty (20) pounds independently and fifty (50) pounds with assistance. Routine local travel may be required to make bank deposits, attend training classes, outreach events, or other situations necessary for the role. The annual range for this position is $81,000.00 – $110,000.00. Additional Compensation Corporate positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. On-site property positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered Competitive medical, dental, vision, and disability & life insurance benefits. Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrues with tenure. For on-site team members, on-site housing discount at Greystar-managed communities is available subject to discount and unit availability. 6-week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co