Sales Associate

Job Title: Sales Associate

Department: Operations

Supervisor Title: Store Leader

Key Duties and Responsibilities

• Provides prompt, courteous customer service by discovering guest’s needs.
• Reacts and reports to customer complaints tactfully and promptly.
• Employee must handle liquids, and certain cleaning solvents.
• Assists in maintaining proper inventory levels and audits.
• Maintains knowledge of all products offerings and promotions.
• Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
• Performs other duties as assigned.
• Rings up all sales on cash register, or point-of-sale equipment properly and accurately.
• Using suggestive selling techniques.
• Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold.
• Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers.
• Ensures proper cash handling procedures and policies are followed.
• Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual.
• Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times.
• Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Performs service transactions in accordance with company policy such as lottery sales and redemption; vendor coupon redemptions; company approved credit cards, and etc.
• Adheres to company policies when related to safety and security.
• Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reporting such activities to the Facility Manager.
• Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, etc.)
• Complies with all food safety behaviors including proper handling procedures, temperature requirements, and established sanitary standards.
• Receives products from vendors, following correct procedures.
• Assist management in vendor check-in.
• Maintains merchandise including proper rotation, storage, stocking, and pricing promptly/accurately.
• Maintains a professional appearance in accordance with company uniform and personal appearance policy.

Education and Experience

Education: High School/GED

Years of Relevant Work Experience: 1+ years

Years of Management Experience: NA

Certifications / Licenses

• Maintains current food handlers or food safety certification

Specific Knowledge and Skills

• Demonstrates sales and customer services skills.
• Ability to read and interpret documents such instructions and manuals.
• Ability to write routine reports and to speak effectively before customers and employees.
• Strong mathematics ability.
• Ability to exercise sound judgment and work with minimum supervision.
• Ability to perform basic computer skills.
• Frequent walking and standing with occasional reaching, stooping, and sitting, kneeling, crouching, squatting and climbing, including climbing ladders.
• Ability to perform repeated bending, standing, reaching, pushing and pulling.
• Ability to bend at the waist with some twisting.
• Occasional lifting, carrying, pushing and pulling of up to 50 pounds.
• The ability to multi-task.
• Ability to grasp, reach, and manipulate objects with hands all day.
• This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.
• Reliable transportation for scheduled shifts.
• Must be authorized to work in the United States.
• Must meet the minimum age requirements as defined per company policy.
• Committed to work assigned hours and/or adjust work schedule as requested by manager.
• Must be able to work flexible hours (nights, weekends, and holidays.) Stores operate 24 hours a day, 7 days a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation.

All the responsibilities listed above are considered essential job functions to this position. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.