Digital Authentication Associate

Job Description

Job Description

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

• Authenticate Listings
  • Review and authenticate sneaker listings before they are available for sale
  • Remove unsafe listings or listings that do not meet marketplace standards
  • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
  • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts

• Train and Develop Authentication Skills
  • Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques
  • Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge
  • Host training or mentorship sessions to contribute to team learning and development
  • Assist in building and improving authentication resources, guides, and hard checkpoints

• Contribute to Company-Wide Initiatives and OKRs
  • Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall
  • Recognize how authentication volume impacts SLA and operational metrics for the team overall
  • Support process improvement initiatives focused on consistency, quality, and efficiency
  • Other duties as assigned

• Sneaker Knowledge
  Knowledge and/or familiarity with various sneaker brands and categories including, but not limited to:
  • Nike
  • Jordan Brand
  • Adidas / Yeezy
  • New Balance
  • ASICS
  • Converse
  • Vans
  • Salomon
  • HOKA
  • Designer sneakers and collaborative releases

We are looking for:

• Strong knowledge and interest in sneakers, sneaker culture, and footwear trends
• Specific interest in sneaker authentication, release history, and counterfeit detection
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

• How accurately and efficiently you can authenticate sneaker listings
• Consistency in identifying authentic and inauthentic items
• Contribution to team knowledge sharing and process improvement initiatives

Requirements:

• Work eligibility
• Background knowledge about sneakers and footwear; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate's skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$21—$21 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.