Case Worker

Case Worker (Bilingual)

Queens Community House (QCH) is seeking a dedicated and compassionate Case Worker (Bilingual) with a strong commitment to social services and supporting older adults. This position serves participants across four Older Adult Center locations in Forest Hills, Jamaica, Kew Gardens, and Pomonok.

The Case Worker provides case assistance, benefits counseling, application and recertification support, information and referrals, participant registration, and telephone reassurance services. Working closely with center staff and community partners, the Case Worker helps build a supportive and welcoming environment that promotes the health, independence, and well-being of older adults through advocacy, needs assessments, and connection to resources.

Responsibilities

• Interview clients to assess challenges related to personal and family adjustment, finances, housing, and physical or mental health concerns.
• Provide accurate and appropriate information regarding available services, benefits, and entitlements.
• Conduct on-site visits with new program participants to support engagement and integration into center activities.
• Assist clients with benefit applications and recertification processes.
• Develop case notes and action plans that reflect participant assessments and goals; follow up on outcomes and next steps.
• Complete new client registrations and maintain accurate participant records.
• Make telephone reassurance and wellness calls to participants.
• Collaborate with program directors and staff to ensure participant needs are addressed through culturally responsive and effective service delivery.
• Build and maintain partnerships with community organizations and service providers to expand available resources.
• Advocate and intervene on behalf of participants with external agencies when appropriate.
• Participate in staff meetings, trainings, conferences, and professional development activities.
• Perform other duties as assigned.

Qualifications

• Associate's degree in Human Services, Social Work, Gerontology, Psychology, or a related field preferred; equivalent experience considered.
• Minimum of one year of experience providing case management, social services, or direct support to older adults or vulnerable populations.
• Bilingual proficiency required.
• Knowledge of public benefits, entitlement programs, and community resources.
• Strong interpersonal, organizational, and documentation skills.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Proficiency with Microsoft Office and electronic record-keeping systems.
• Ability to travel between multiple center locations throughout Queens.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Employer-Paid Life Insurance and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan
• Generous Paid Time Off, Including Vacation, Sick Leave, Personal Days, and Paid Holidays
• Paid Family Leave Supplement
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Opportunities for Career Growth and Advancement

About Queens Community House

Queens Community House is a multi-site, multi-service settlement house serving more than 30,000 children, youth, adults, and older adults annually across Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.

Queens Community House is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.