PERMANENT CONTRACT - TEAM MANAGER (40H) - MIAMI - DESIGN DISTRICT

PERMANENT CONTRACT - TEAM MANAGER (40H) - MIAMI - DESIGN DISTRICT

LA MAISON JACQUEMUS

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France. Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture. Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière). Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.

ABOUT THE ROLE

As a Team Manager, you are a key driver of performance, team engagement and operational excellence. Leading by example on the sales floor, you embody Jacquemus’ DNA while ensuring an exceptional client experience, strong commercial results and optimal stock management. In a fast-paced, high-energy environment, you inspire and coach the team daily. You balance business performance, people leadership and operational rigor to support brand desirability and store efficiency. Reporting to store management, you are a close, day-to-day leader for the team on the floor.

KEY RESPONSIBILITIES

Team Leadership & Coaching

• Lead, motivate and inspire the team on the sales floor, fostering a positive, energetic and high-performing team spirit.
• Coach and develop Client Advisors through regular feedback, on-the-spot coaching and role modeling.
• Ensure team engagement and alignment with Jacquemus’ values.
• Support the onboarding and training of new team members.
• Act as a strong relay between the team and store management.

Client Experience & Clienteling

• Lead by example in delivering warm, personalized and memorable client experiences.
• Ensure an elevated, consistent service level for a diverse local and international clientele.
• Help the team build strong clienteling habits and long-term client relationships.
• Be actively present on the floor during peak hours to drive engagement, conversion and client satisfaction.

Sales Performance

• Drive sales and contribute to store targets through active floor leadership.
• Monitor individual and team KPIs, with regular follow-up and action plans.
• Encourage cross-selling, total looks and storytelling aligned with Jacquemus styling codes.
• Show agility and reactivity in a high-traffic retail environment, especially during peak periods such as the holiday season and Art Basel.

Stock Management & Store Operations

• Take ownership of stock management, ensuring accuracy, availability and optimal product flow.
• Oversee deliveries, stock organization, replenishment and inventory processes.
• Anticipate stock needs to support sales performance and visual standards.
• Ensure shrinkage prevention and compliance with stock procedures.
• Ensure daily operations and company policies are followed with rigor and consistency.

Visual Merchandising & Brand Standards

• Ensure the store consistently reflects Jacquemus’ aesthetic: clean, sunny and effortlessly elegant.
• Maintain visual merchandising standards throughout the day.
• Adapt floor organization to business needs and stock availability.

PROFIL

• At least 3 years work experience in luxury retail environment
• Knowledge of Microsoft Office programs and Store operation applications
• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Strong oral and written communication skills