F&B Supervisor

Orientation (Department: Orientation) Job Title: Orientation • Duration: 0.5 month You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options. You will meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Host/Greeter (Department: Food and Beverage) Job Title: Outlets Host/Greeter • Duration: 3.5 months You will learn responsibilities of the host/greeter. You will learn procedures for providing positive experience of guests. You will learn to maintain the quality standards and supervision of the outlet staff. You will learn to control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. You will learn to assign opening and/or closing side duties. You will supervise side work and ensure completed lists of set ups of all stations before departure of service staff. You will learn to process reservation book, take incoming telephone calls, note reservations and special requests by guests. Server (Department: Food and Beverage) Job Title: Outlets Server • Duration: 4 months You will learn U.S. service standards, opening and closing duties, and department training process in various Food and Beverage outlets. You will learn to use point-of-sale computer system to record and track f&b items. You will learn to use various upselling techniques. You will learn to control guest checks and secure proper payment. You will learn U.S. standards for setup and service of large functions. You will learn process for mise en place. You will assist with scheduling and understand process for controlling payroll and other costs. You will learn gratuity distribution methods. You will learn VIP setup and service. You will learn process for ensuring customer satisfaction and complaint resolution. Supervisor (Department: Food and Beverage) Job Title: Outlets Supervisor • Duration: 4 months You will learn American methodologies for supervising outlet staff. You will learn to monitor and supervise set up and maintenance of outlets to ensure that they meet standards. You will assist in the interaction with guests to ensure a positive guest experience. You will learn to ensure availability of staff, supplies, and equipment to ensure standards are met. You will learn process for hiring, supervision and coaching of outlet staff. You will assist with pre-shift meetings and learn training methods to ensure employee performance. You will learn process for scheduling team members based on business demands. You will assist in the completion of productivity reports and requisitions. Position Requirements You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry. You have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA). You have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA). You have shown consistent career growth over the last years. You have shown serious commitment to your most recent employers. #J-18808-Ljbffr