Learning and Development Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to View email address on click.appcast.io.

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.


Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.


As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.


Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Northlake, East Catherine Court


Division: Solutions
Job Posting Title: Learning and Development Manager - 127407
Time Type: Full Time

POSITION SUMMARY


The Learning and Development Manager serves as a strategic technical partner within the Quality department, responsible for the evolution of the company's digital learning ecosystem. This role focuses on the end-to-end lifecycle of technical training from the architectural development of the Learning Management System to the creation of high-impact, interactive instructional content.


A key priority for this position is the modernization of hundreds of Standard Work Instructions, transitioning them from static documents into engaging, multi-media learning modules that reduce human error and improve accuracy and employee retention. The Specialist acts as a regional consultant for site leadership, providing the technical training, data insights, and system support necessary to sustain rapid organizational growth while maintaining strict audit and compliance standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Content Transformation: Contribute to the development of interactive content, training videos, and gamification modules to move from "read-only" instructions to engaging learning experiences.

• LMS Administration: Manage daily system maintenance, troubleshoot directly with users, and implement the technical roadmap for LMS phase development.

• Site Support & Training: Serve as a technical point of contact for sites, training site leadership on LMS management, and communicating on available metrics.

• Document Alignment: Coordinate with the Quality team and Document Control to manage updates, edits, and sustainability requirements for hundreds of work instructions.

• Compliance & Auditing: Conduct audits of training records and system data to ensure compliance with regional standards.

• Continuous Improvement: Collaborate with cross-functional teams to identify training gaps and the creation of additional content as needed.

• Other duties as deemed necessary by manager

EDUCATION


Minimum B.S. Instructional Design, Computer Science, Education, or Quality Systems.


SKILLS & ABILITIES

• Computer Skills: Advanced knowledge of LMS architecture, video creation and editing, and Google Workspace tools. Previous experience using Gemini or Notebook LM to assist in rapid content development.

• Language Skills: Excellent communicator who understands how to explain difficult concepts in an understandable way. Excellent grammar and writing abilities.

• Soft Skills: Ability to communicate with varying audiences, from executive leadership to site-level associates.

• Project Management: Must be able to orchestrate multiple content projects simultaneously and prioritize based on rapid site growth.

• Specialized Knowledge: Understanding of document control, high-tech environments, and rapid deployment of content.

Certificates & Licenses: Preferred - Instructional Design certification


Warehouse experience preferred.

Other Skills

• Knowledge of Adult Learning Principles

• Technical Writing

• Micro-learning Development

• Project Management

• Data Analysis

• Attention to Detail

• Growth and Improvement Mindset

• Cross-functional Collaboration

PHYSICAL DEMANDS


Other Physical Requirements: Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor.


WORK ENVIRONMENT


Work is performed primarily in the office during daytime working hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.


For this position, the expected base pay range is $102,312.00 - $127,890.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.


At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Learning and Development Manager

Northlake