Customer Relations Representative

Responsive Recruiter Benefits: Disability insurance, license reimbursement, 401(k), bonus based on performance, competitive salary, dental insurance, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development, vision insurance About Our Agency Our agency opened in 2016 and has grown into a high-performing team of five, with plans to expand to seven or eight in the near future. I graduated from the University of Wisconsin Green Bay and spent several years in leadership and sales before opening my own agency. That background has helped shape a team culture rooted in both performance and people. We strongly value work-life balance, offering flexibility with schedules and time off so our team can thrive both inside and outside the office. Community involvement is also a big part of who we are - we volunteer at our kids' schools, sponsor local golf outings, participate in Fox Crossing Fire Safety Day and Trunk or Treat, and support the kids recreation program through Fox Crossing Parks and Rec. We're proud to be one of the top-performing offices within State Farm, earning distinctions such as Presidents Club, Exotic Ambassador Club, and Chairman's Circle, along with industry recognition through Million Dollar Round Table. But just as important we accomplish all of this while having fun together as a team. If you're looking to join a winning team that values balance, community, and excellence, this could be a great place for you to grow. Role Description As a Customer Relations Representative - State Farm Agent Team Member with Ben Mayer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. Qualifications Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Compensation: $35,000.00 - $50,000.00 per year Are You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance. Our office is located in Neenah. Our office is open 8:30-5:00. I am a proud graduate of University of Wisconsin - Green Bay. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.