Customer Service Specialist

Description:

This Position

Autoplex is seeking a personable, detail-oriented Customer Service Representative / Office Assistant to support our parts and front-office operations. This is an entry-level, in-person role that keeps the store running smoothly checking in and organizing parts, scheduling and processing work, posting invoices, ordering small parts, and keeping inventory accurate. The right person is reliable, energetic, takes initiative, and is ready to jump in wherever the team needs help. This role works closely with our Parts and Tint departments and is a great opportunity for someone looking to learn and grow with the business.

Responsibilities

Check in parts and verify incoming orders against invoices

Assist Customer check in and delivery of vehicles

Answer phones and help with overflow leads and phone calls

Schedule and check in work orders

Post and receive invoices

Process return-bin items and track supplier credits

Order small parts and follow up on outstanding orders

Enter and post new toppers into the system

Make daily bank deposits

Assist inventory counts and checks, and ensure all parts are received and accounted for

Provide general receiving, ordering, and data-entry support to keep the office organized

Requirements

Entry level no prior experience required; we are willing to train the right person

Strong attention to detail and accuracy

Personable, positive, and a willingness to jump in and help wherever needed

Basic computer skills (data entry and scheduling)

Ability to stay organized and manage multiple tasks in a fast-paced environment

Reliable, self-motivated, and able to take initiative with limited supervision

Valid driver's license and insurable through Autoplex's insurance carrier

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